ENTRY Phlebotomist I

Location: Aventura, FL
Assignment Duration: 3+ Months (Possibility of Extension)
Shift Schedule:

• Monday–Friday: 6:30 AM – 3:30 PM
• Saturday: 6:30 AM – 11:30 AM

The Entry Phlebotomist I (PSR I) is a patient-facing role focused on delivering exceptional customer service while assisting patients with the check-in process and maintaining a welcoming lobby environment. This is an entry-level position into phlebotomy, ideal for individuals with strong customer service skills who are eager to learn and grow within the healthcare field.

The role begins primarily as a Lobby Greeter/Patient Service Representative, supporting patients upon arrival and helping them feel comfortable and informed while waiting for their lab services. With training and hands-on experience, the individual will develop phlebotomy skills and gradually take on specimen collection duties as needed.

• Greet patients upon arrival and provide compassionate, professional assistance
• Assist patients with check-ins using self-service kiosks or handheld tablets
• Answer patient questions and explain what to expect during their scheduled procedures
• Maintain the integrity, cleanliness, and organization of the lobby and waiting areas
• Provide coverage during breaks when other phlebotomists are unavailable
• Ensure patient confidentiality and accuracy of patient information at all times
• Maintain required records and documentation accurately and on time
• Follow all safety, compliance, and professional standards
• Demonstrate a willingness to learn and train in phlebotomy skills
• Once trained, confidently perform clinical and forensic specimen collection and processing
• Represent the organization positively to patients, clients, employees, and the public

• High school diploma or equivalent (REQUIRED – no exceptions)
• Minimum 1–2 years of client-facing customer service experience (retail, hospitality, home health aide, etc.)
• Strong interpersonal skills with a high level of customer service focus
• Keyboard and data entry skills required
• Ability to handle patients with care, compassion, and professionalism

• Prior phlebotomy experience is NOT required
• Candidates must be willing to learn phlebotomy skills as part of the role
• This position is not suitable for individuals seeking only a front-desk or greeter role
• Growth into phlebotomy responsibilities is a key expectation of this position

The ideal candidate is compassionate, detail-oriented, and customer-service driven, with a genuine interest in healthcare and professional growth. This role is critical to creating a positive patient experience and serves as a gateway opportunity into a phlebotomy career.