Phlebotomist I

Job Summary:
The Patient Services Representative I (PSR I) serves as the first point of contact for patients visiting for routine care or critical health insights. This role involves collecting high-quality blood samples and preparing them for laboratory testing, following established procedures. The PSR I interacts directly with patients, creating a professional and trustworthy environment by clearly explaining procedures and performing collections safely and accurately.

The PSR I is expected to demonstrate professionalism, attention to detail, and respect for patient confidentiality while consistently following best practices and operational standards.

Key Responsibilities:

• Perform daily tasks accurately and on time under the direction of the area supervisor.

• Maintain a clean, safe, and professional work environment.

• Confidently collect and process clinical and forensic specimens according to established protocols.

• Maintain accurate documentation and required records.

• Promote a positive and professional image to patients, coworkers, clients, and the general public.

Job Requirements:

• Ability to deliver accurate, high-quality work in a fast-paced setting.

• Ability to work independently with minimal supervision.

• Strong phlebotomy skills, including experience with pediatric and geriatric patients.

• Flexibility to work based on staffing needs, including weekends, holidays, on-call shifts, and overtime.

Education:

• High school diploma or equivalent required.

• Preferred: Medical training such as medical assistant or paramedic programs.

• Phlebotomy certification preferred (required in California, Nevada, and Washington).

Experience:

• Minimum of 6 months related experience.

• One or more years of phlebotomy experience preferred.

• Customer service experience in retail or service industries preferred.

• Proficiency in keyboard use and data entry required.