IT Resource Manager

Job Summary:

• Seeking local candidate for occasional in-person working sessions. Mostly Remote.
• The IT Resource Manager is responsible for the strategic allocation of human capital across the IT organization.
• You will manage the Supply vs. Demand of labor, ensuring that technical staff are assigned to the highest-priority initiatives.
• You will identify talent gaps, manage staff utilization rates, and balance the workload between Run (keeping the hospital systems stable) and Build (new projects and innovations).

Duties and Responsibilities:

• Prioritization Frameworks: Partner with the PMO to lead the intake process, helping IT score requests based on factors including patient safety, regulatory compliance, and ROI.
• Pipeline Management: Maintain the "Demand Forecast"— the database of upcoming projects, maintenance requirements, and other IT resourcing needs.
• Resource Modeling: Work with IT leads to determine the labor and capital required to fulfill incoming requests.
• Resource Allocation: Partner with IT managers to assign IT staff to projects and strategic initiatives based on their skills, availability, and project priority.
• Capacity vs. Capability Analysis: Develop models to determine not just if we have enough people, but the resources with the right skills (e.g., Epic-certified analysts or HL7 integration specialists).
• Utilization Tracking: Monitor burn rates to ensure staff aren't over-allocated which leads to errors in critical hospital systems and employee turnover.
• Skill Gap Mapping: Work with HR and IT leadership to identify necessary training for the team to support emerging technologies.

Experience Requirements:

• 5+ years in IT Resource Management, Workforce Planning, or Project Management Office (PMO).

Healthcare Context:

• Understanding of the on-call nature of hospital IT and the specialized skill sets required for clinical application support.

Tooling:

• Expertise in Project Portfolio Management (PPM) software (e.g., ServiceNow, Workfront, or Smartsheet) for tracking labor hours and allocations.

Data Fluency:

• Ability to visualize which teams are over-leveraged and which have bench time.