Medical Assistant II

Job Title: Medical Assistant II
Job Location: Houston, TX
Job Duration: 3-4 Months (possibility of extension)
Shift: Monday–Friday, 8:00am - 4:30pm or 8:15am - 4:45pm
Hours: 40 hours/week | 8 hours/day
Job Category: Clinical – Allied – Registry

Job Description / Responsibilities:

• Welcome and assist patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner.
• Respond promptly to patient inquiries regarding appointments, wait times, and clinic-related concerns.
• Communicate effectively with patients, staff, and providers regarding arrivals, delays, and clinic workflows.
• Proactively address patient concerns and assist with customer service recovery as needed.
• Monitor patient wait times and escalate prolonged delays to the clinic manager.
• Coordinate translation services for patients when required.
• Participate in clinic meetings to support efficient patient flow and daily operations.
• Attend staff meetings, mandatory trainings, and comply with department guidelines.
• Notify licensed staff or supervisors if unable to complete assigned duties.

Requirements:

• Minimum 2 years of related Medical Assistant experience.
• OB/GYN clinic experience preferred.
• Bilingual (Spanish/English) preferred.
• Strong knowledge of medical assistant patient care tasks, medical terminology, managed care, and appointment scheduling.
• Proficient in using computers, clinic systems, and standard office/clinical equipment.
• Excellent communication, interpersonal, time management, and customer service skills.
• Ability to work independently, make quick decisions, and demonstrate initiative.