Medical Assistant II

Department: BCM OB/GYN Clinic
Job Category: Clinical – Allied – Registry

Location: 6620 Main St, Houston, TX
Start Date: 03/02/2026
Estimated End Date: 06/06/2026
Schedule:

• Monday–Friday

• 8:00 AM – 4:30 PM or 8:15 AM – 4:45 PM
  Hours: 40 hours/week | 8 hours/day

• Welcome and assist patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner

• Respond promptly to patient inquiries regarding appointments, wait times, and clinic-related concerns

• Communicate effectively with patients, staff, and providers regarding arrivals, delays, and clinic workflows

• Proactively address patient concerns and assist with customer service recovery as needed

• Monitor patient wait times and escalate prolonged delays to the clinic manager

• Coordinate translation services for patients when required

• Participate in clinic meetings to support efficient patient flow and daily operations

• Attend staff meetings, mandatory trainings, and comply with department guidelines

• Notify licensed staff or supervisors if unable to complete assigned duties

• Minimum 2 years of related Medical Assistant experience

• OB/GYN clinic experience preferred

• Bilingual (Spanish/English) preferred

• Strong knowledge of medical assistant patient care tasks, medical terminology, managed care, and appointment scheduling

• Proficient in using computers, clinic systems, and standard office/clinical equipment

• Excellent communication, interpersonal, time management, and customer service skills

• Ability to work independently, make quick decisions, and demonstrate initiative