Helpdesk Support Technician

Job Title: Helpdesk Support Technician
Location: Marlborough, MA 01752 (On Site)
Duration: 3 Months+ contract (with possibility of extension)

Pay Rate: $28/hr. on W2
 
Hiring:

• Two temps:
  1. First temp — strictly 6 months to cover an LOA; will not be extended.
  2. Second temp — goal to extend or convert.

• IT Help Desk support (on rotating basis with some after-hours coverage).
• Answer help desk phone calls.
• Route help desk tickets to appropriate technicians or support groups.
• Provide on-the-spot troubleshooting as time allows.
• Provide support through online chat system.
• Provide walk-up support.
• Provide local support for the following systems (installation, upgrades, troubleshooting):
  • PC/Laptop Hardware and Software.
  • Network Peripherals, Printers, Copiers.
  • Telephone System.
  • Enterprise/Business Applications.
• Maintain loaner laptops.
• Hardware procurement, inventory, disposal support.
• Travel to other *** sites to provide support.
• Travel to conferences when IT support is requested.

• To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.
• Windows 7 & 10 experience.
• Microsoft Office 2013 experience or above.
• Knowledge of Laptop/Printer Hardware.
• Networking and Wireless skills a plus.
• PC/Laptop build experience.
• Active Directory and Windows server product experience desired.
• Desktop support tools knowledge:
  • Anti-Virus, Malware, Spam experience desired.
• Ability to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately; contacts vendors as needed.
• Ability to be an active participant and contributor on a professional IS Support Team.
• Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
• Ability to plan/organize time and workload.
• Ability to follow standard process/procedures.
• IT service management system experience desired (ServiceNow experience a plus).
• Ability to work assignments that are routine in nature and recognize deviation from accepted practice.
• Entry-level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.

• BA/BS MIS or CIS (or related technical discipline) desired.

• 2-3 years experience in IT Help Desk support.

• Good troubleshooting and technical skills.
• Good communication skills.

• Must be able to lift 50 lbs.