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Helpdesk Support Technician

Careers Integrated Resources Inc Marlborough, MA (Onsite) Contractor

Job Title: Helpdesk Support Technician
Location: Marlborough, MA 01752 (On Site)
Duration: 3 Months+ contract (with possibility of extension)

Pay Rate: $28/hr. on W2
 
Hiring:

  • Two temps:
    1. First temp — strictly 6 months to cover an LOA; will not be extended.
    2. Second temp — goal to extend or convert.
 
Summary of Duties and Responsibilities:
  • IT Help Desk support (on rotating basis with some after-hours coverage).
  • Answer help desk phone calls.
  • Route help desk tickets to appropriate technicians or support groups.
  • Provide on-the-spot troubleshooting as time allows.
  • Provide support through online chat system.
  • Provide walk-up support.
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
    • PC/Laptop Hardware and Software.
    • Network Peripherals, Printers, Copiers.
    • Telephone System.
    • Enterprise/Business Applications.
  • Maintain loaner laptops.
  • Hardware procurement, inventory, disposal support.
  • Travel to other *** sites to provide support.
  • Travel to conferences when IT support is requested.
 
Qualifications:
  • To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.
  • Windows 7 & 10 experience.
  • Microsoft Office 2013 experience or above.
  • Knowledge of Laptop/Printer Hardware.
  • Networking and Wireless skills a plus.
  • PC/Laptop build experience.
  • Active Directory and Windows server product experience desired.
  • Desktop support tools knowledge:
    • Anti-Virus, Malware, Spam experience desired.
  • Ability to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately; contacts vendors as needed.
  • Ability to be an active participant and contributor on a professional IS Support Team.
  • Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
  • Ability to plan/organize time and workload.
  • Ability to follow standard process/procedures.
  • IT service management system experience desired (ServiceNow experience a plus).
  • Ability to work assignments that are routine in nature and recognize deviation from accepted practice.
  • Entry-level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.
 
Education:
  • BA/BS MIS or CIS (or related technical discipline) desired.
 
Experience:
  • 2-3 years experience in IT Help Desk support.
 
Specialized Knowledge:
  • Good troubleshooting and technical skills.
  • Good communication skills.
 
Additional Details (Including Physical & Mental Requirements):
  • Must be able to lift 50 lbs.
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Job Snapshot

Employee Type

Contractor

Location

Marlborough, MA (Onsite)

Job Type

Skilled Labor - Trades

Experience

Not Specified

Date Posted

10/19/2025

Job ID

23-23065

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