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Helpdesk Support Technician

Careers Integrated Resources Inc Marlborough, MA (Onsite) Contractor


100% onsite

Hiring two temps

1st temp) strictly 6 months to cover an LOA. Will not be extended.

2nd temp) Goal to extend or convert



Pay range for Level 1: *** ***/hour

Manager is open to hiring someone at a Level 2, but prefer Level 1. Level 2 pay range is *** ***/hour. Please note submitting someone at the Level 2 rate will not guarantee an offer at that range. Manager will determine after interview what level and pay rate is appropriate.



Summary of Duties and Responsibilities

IT Help Desk support (On rotating basis with some after-hours coverage)

o Answer help desk phone calls

o Route help desk tickets to appropriate technicians or support groups

o Provide on the spot troubleshooting as time allows

o Provide support through online chat system

o Provide walk up support

Provide local support for the following systems (installation, upgrades, troubleshooting):

o PC/Laptop Hardware and Software

o Network Peripherals, Printers, Copiers

o Telephone System

o Enterprise/Business Applications

Maintain loaner laptops

Hardware procurement, inventory, disposal support

Travel to other *** sites to provide support

Travel to conferences when IT support is requested



Qualifications

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.

Windows 7 & 10 experience

Microsoft Office 2013 experience or above

Knowledge of Laptop/Printer Hardware

Networking and Wireless skills a plus

PC/Laptop build experience

Active Directory and Windows server product experience desired

Desktop support tools knowledge

o Anti-Virus, Malware, Spam experience desired

Ability to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately; contacts vendors as needed

Ability to be an active participant and contributor on a professional IS Support Team

Good communication skills, telephone support skills, and interpersonal skills with a customer service focus

Ability to plan/organize time and workload

Ability to follow standard process/procedures

IT service management system experience desired (ServiceNow experience a plus)

Ability to work assignments that are routine in nature and recognize deviation from accepted practice

Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting



Education

BA/BS MIS or CIS (or related technical discipline) desired



Experience

2-3 years experience in IT Help Desk support



Specialized Knowledge

Good troubleshooting and technical skills

Good communications skills

Additional Details (Including Physical & Mental requirements)

Must be able to lift 50 lbs.



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Job Snapshot

Employee Type

Contractor

Location

Marlborough, MA (Onsite)

Job Type

Skilled Labor - Trades

Experience

Not Specified

Date Posted

12/16/2024

Job ID

23-23065

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