Phlebotomist II

The Patient Services Representative II (PSR II) serves as the representative and primary point of contact for patients visiting our facilities—either for routine health needs or important diagnostic decisions. This role includes obtaining high-quality blood specimens, preparing them for laboratory testing, and ensuring a positive and professional patient experience. The PSR II must perform all duties with accuracy, safety, and adherence to established procedures while demonstrating leadership behaviors, strong communication skills, and respect for confidentiality.

This position may be assigned to a doctor’s office, patient service center, or other locations based on business needs.

• Perform all assigned tasks accurately, efficiently, and on time under the direction of the area supervisor.

• Maintain a safe, clean, and professional work environment.

• Follow all established practices, procedures, and quality standards.

• Perform clinical and forensic specimen collection confidently and skillfully.

• Execute venipuncture, capillary, pediatric, and geriatric blood draws with high accuracy.

• Verify patient demographics, obtain patient initials/signature post-venipuncture, and ensure accurate labeling in the patient’s presence.

• Prepare, handle, and process specimens following established protocols.

• Maintain accurate, complete, and compliant records and documentation.

• Ensure all documentation follows confidentiality and accuracy standards.

• Create an atmosphere of trust, comfort, and confidence for patients.

• Explain procedures clearly and compassionately.

• Promote a positive image of the organization to patients, clients, colleagues, and the community.

• Demonstrate organizational commitment and strong communication with supervisors, peers, and patients.

• Ability to produce high-quality, error-free work in a fast-paced environment.

• Strong phlebotomy skills, including pediatric and geriatric.

• Competent with keyboarding and data entry.

• Ability to work independently with minimal supervision.

• Capable of handling multiple priorities in a high-volume setting.

• Must make decisions using established procedures and exercise sound judgment.

• Flexible and available for weekends, holidays, on-call duties, and overtime.

• Willing to travel and work at multiple locations with minimal notice.

• Must adhere to all company policies: dress code, health & safety, and excellence guiding principles.

• Demonstrate superior customer focus, transparency in communication, adaptability, and knowledge of company processes.

• Reliable transportation required.

• Must have a valid driver’s license and clean driving record (if applicable).

• High school diploma or equivalent — REQUIRED

• 3 years phlebotomy experience required, including pediatric, geriatric, and capillary collections.

• Training location may vary depending on trainer availability.