Healthcare Consultant I - MTM Ops Nurse

Questionnaire:
Put city and state at the top of the resume
Must have a dedicated quiet workspace with no distractions due to HIPPAA
Please take a screenshot of their internet upload and download speeds and paste at tope of resume
Must be hard wired; so the dedicated space needs to have the ability be hard wired into the modem; CW will need to provide their own ethernet cord and surge protector
Provide screenshot of license at top of resume and proof of Compact Licensure in state of Practice
Describe your previous call center experience in 23 sentences. Please include the type of calls you handled, industries you supported, whether they were inbound / outbound, and any specific systems or tools you used.
Describe your experience with handling/delivering MTM in 2-3 sentences. Please include any certifications you may have with chronic disease state management (example: Diabetes educator).

Hiring for a M-F 8 hour shift starting for 9:00AM ET / 8:00 AM CT
Training will be 8:00a-4:30p CT (approximately 2 weeks)

The role of the MTM Nurse is to deliver telephonic medication therapy management (MTM). Effective delivery of this *** telephonic based MTM service directly results in improved member care through the identification of medication related problems followed by the coordination of the resolution to these problems. This is accomplished by telephonically performing medication reconciliations with high-risk members and communicating (both verbally and written) medication related problems to members, caregivers, and prescribers. The MTM Nurse interacts successfully with patients, prescribers, nurse case managers, clients, and internal resources to identify member-specific treatment plans based on nationally recognized treatment guidelines to help the member attain their health-related goals and help them on their path to better health. Nurses will also be trained to use the innovative skill of behavioral modification and interviewing, which are key drivers to positively impact patient health outcomes.

Top Three Skills:
1. MTM Delivery Experience (Depth Matters)
- Handson experience delivering telephonic comprehensive medication reviews
- Ability to identify, document, and resolve medicationrelated problems
- Experience communicating recommendations to prescribers

2. Compact RN Licensure + State Eligibility
- Active RN license in a Compact Licensure state
- Ability to legally practice telephonically across states

3. Call Center / Telephonic Patient Engagement
- Comfort handling backtoback inbound/outbound calls
- Strong documentation while on calls
- Behavioral interviewing / motivational interviewing skills


Required Attachments at Top of Resume
Internet speed screenshot (upload/download)
RN license screenshot + Compact Licensure proof

RAMP Timeline:
Last Offer Out: 6/8/26 (4 weeks out)
Last Day to Clear: 6/26/26 (10 days prior)

Position Summary:

Medication Therapy Management supports the company vision to help people on their path to better health by performing MTM for members at the highest-risk of having medication related problems. The team of clinicians, technicians, and coordinators work together to identify problems and coordinate care to facilitate resolution to ensure each member is on an optimized medication regimen to help them reach their health-related goals.

Duties:

1. Perform telephonic comprehensive medication reviews, which includes but is not limited to ensuring a complete medication reconciliation is completed and performing clinical assessments on applicable conditions for each Cliented member.

2. Identify, document, and facilitate resolution of identified medication related problems.

3. Create a written summary (patient takeaway) of each member interaction written at an appropriate level of health literacy.

4. Create faxed materials intended for prescriber offices to facilitate resolution to medication related problems.

5. Build and maintain positive relationships with internal and external customers including physicians, pharmacists, nurses and coordinators.

6. Other responsibilities as directed by supervisor and/or manger.

Experience:

Required:
Associates Degree in Nursing AND Compact Licensure in State of Practice
2 years minimum of related practice experience
Applicant must reside and have an active nurse license in Compact Licensure State.

Preferred:
Bachelors Degree in Nursing
Case Care Management Certificate
Previous experience delivering MTM, specifically using the Outcomes MTM Connect platform.
Strong clinical knowledge and understanding of chronic diseases, preventative care, guideline driven recommendations, and health promotion.
Basic computer skills and proficiency with Microsoft Office products.
Strong organizational skill, interpersonal skills, and detail orientated.
Experience maintaining focus and meeting goals in a work from home environment.
Previous call center experience

Education:

Required: Associates Degree in Nursing AND Compact Licensure in State of Practice

Preferred: Bachelors Degree in Nursing AND Compact Licensure in State of Practice, Case Care Management Certificate