Phlebotomist I

The Patient Services Representative I (PSR I) serves as the primary point of contact for patients, representing the organization in a professional and compassionate manner. This role is responsible for performing high-quality blood specimen collection and processing for clinical and forensic testing while maintaining strict adherence to safety, accuracy, and confidentiality standards. The PSR I builds patient trust by clearly explaining procedures and delivering services in a skillful, safe, and efficient manner.

• Perform blood specimen collection (venipuncture and capillary draws) for pediatric, adult, and geriatric patients

• Process, label, and prepare specimens for laboratory testing according to established procedures

• Perform both clinical and forensic specimen collection with accuracy and professionalism

• Maintain accurate records, documentation, and patient information

• Ensure compliance with safety, quality, and confidentiality standards (HIPAA)

• Maintain a clean, safe, and professional work environment

• Demonstrate leadership behaviors and support process excellence initiatives

• Promote a positive image of the organization to patients, clients, coworkers, and the public

• Complete daily tasks accurately and on time under the direction of the area supervisor

• Strong phlebotomy skills, including pediatric and geriatric draws

• Ability to deliver error-free work in a fast-paced environment

• Ability to work independently with minimal on-site supervision

• Excellent customer service and communication skills

• Strong attention to detail and accuracy

• Proficiency with keyboarding and data entry systems

• Reliability, punctuality, and schedule flexibility

• High school diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy certification (Preferred; Required in California, Nevada, and Washington)

• Minimum of 6 months phlebotomy experience (Required)

• One or more years of phlebotomy experience (Preferred)

• Customer service experience in a retail or service environment (Preferred)

• Data entry and computer experience (Required)

• Must be flexible and available based on staffing needs

• Includes weekends, holidays, on-call shifts, and overtime as required

• Must arrive on time and remain for the entire scheduled shift

• Excessive absenteeism or tardiness may result in termination