IT Technology Integrator

Position Overview: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description.

1. Process and Workflow Automation
   1. Serve as Foundry L&D Automation Champion working to assess and determine automation needs within Foundry L&D.
   2. Design, develop, and implement automated workflows using Power Automate and Flow to streamline L&D processes and reduce manual tasks
   3. Provide ownership and maintenance support of current workflow solutions and SharePoint lists.
   4. Identify opportunities for process improvement and workflow optimization across learning operations

Troubleshoot and resolve automation issues, ensuring seamless integration between various platforms

1. Collaborate with internal automation teams as necessary to aid in the development of workflow solutions and dashboards.

1. Technical Support for Foundry Data Strategy and Dashboard Development
   1. Build and maintain interactive Power BI dashboards that visualize key learning metrics and organizational KPIs.
   2. Partner with leadership to define, track, and report on learning effectiveness metrics and business impact.
   3. Prepare reports to show performance outcomes of learning solutions developed within LRL and Foundry L&D.
   4. Ensure data accuracy, integrity, and security across all reporting systems

1. Provide technical guidance on data strategy and recommend best practices for data collection and analysis

1. Knowledge and Learning Management Expertise
   1. Develop automated reporting solutions to increase efficiency and reduce manual reporting time
   2. Consult with business partners in the development of knowledge management repositories for performance support materials.
   3. Provide support in developing Foundry L&D SharePoint Sites.
2. Project Management
   1. Utilize Smartsheet or similar tools to plan, track, and manage L&D projects from initiation through completion
   2. Facilitate project status meetings and communicate updates to stakeholders
   3. Implement project management best practices and continuous improvement methodologies
3. Coaching and Collaboration
   1. Establish a network of internal and external learning and business professionals and benchmark as appropriate.
   2. Build relationships with L&D leaders and global L&D partners, leveraging organizational and technical knowledge to support business needs and demonstrate L&D value.
   3. Provide coaching and upskilling to colleagues as appropriate.
   4. Collaborate with IT personnel to implement technology within Foundry L&D.

Minimum Qualification Requirements:

• Bachelors degree or higher in technology management, information systems, computer science, learning technology, instructional design, performance technology, or related programs
• Demonstrated expertise in automation workflow and dashboard tools such as Power Automate, Flow and Power BI
• Expertise with DAX programing language for PowerBI dashboards
• Expertise with Smartsheet or other Project Management Software
• Driven person wanting to improve organizational outcomes
• Self Starter who has a passion for technology, learning, data analysis and continual improvement
• Effective problem-solving skills to evaluate and resolve business and organizational problems
• Demonstrated ability in communication, conflict resolution, using good judgment, and managing complexity
• Demonstrated ability to effectively work in a collaborative environment and build trust with internal and external business partners
• Demonstrated ability to Product and lead projects
• Expertise with learning management systems, server content management and learning content delivery tools

Other Information/Additional Preferences:

• M.S. degree in Technology Management, Computer Science, Instructional Systems Technology, Adult Learning, or related experience/education
• Human Performance Improvement (HPI) Certification
• Experience managing technology projects for a global audience
• Experience working with AI technologies
• Working knowledge of and/or experience in a regulated environment
• Demonstrated success influencing without authority
• Instructional Design knowledge with the ability to develop learning solutions
• Knowledge of tools such as Articulate 360, Camtasia, WalkMe, Office365, Microsoft Copilot, Bing Enterprise Chat
• Programming knowledge such as JavaScript, JSON or MySQL
• Experience with machine learning or large language models