Information Architect III | Salesforce Solution Architect

Job Title: Information Architect III | Salesforce Solution Architect
Location: Cambridge, MA or Morristown, NJ (Hybrid – 3 days onsite)
Duration: 12+ Months (Possible Extension)
 
Pay Range: $97 – $104/hr. on W2
 
Must-Have Experience:

• Salesforce Certification in Application or Architect
• Salesforce OmniStudio experience

 
Preferred Experience:

• Salesforce Health Cloud
• Stakeholder Management
   

Work Experience: Minimum of 5 years
Education: Bachelor’s Degree in Information Technology (required)


Notes:

• Local candidates preferred in Cambridge, MA or Morristown, NJ
• Hybrid schedule: three days onsite

 
Job Overview:
CRM Solution Architect, Patient Support Services
We are seeking a skilled, hands-on Salesforce Solution Architect to join our Patient Services Solution Architecture team. This role involves leading the design and implementation of cutting-edge solutions to improve patient experience, drive operational efficiency, and enable data-driven decisions.
 
Key Responsibilities:

• Lead design and implementation of Salesforce Health Cloud platforms and integrations
• Architect large-scale Patient Support Programs (PSPs) including patient case management and engagement
• Align architecture with enterprise strategy and governance standards
• Translate business/technical requirements into architectural blueprints
• Integrate partner services such as Benefits Verification, Co-Pay, and Dispense
• Provide technical oversight for SF Health Cloud implementations using Snowflake, Informatica, AWS S3, Python
• Conduct Proof of Concepts (PoCs) and present findings
• Optimize existing architecture for performance, reuse, and cost-efficiency
• Collaborate with stakeholders to align solutions with business needs
• Maintain architecture documentation, roadmaps, and C4 model diagrams
• Ensure compliance with PHI, GxP, HIPAA, and GDPR regulations
• Support Agile Dev/Ops integration and architecture adherence
• Stay current with emerging CRM technologies and best practices

 
Key Qualifications:

• Salesforce Certified Application and System Architect (preferred)
• 5+ years of experience in Salesforce solution architecture
• Expert in Salesforce OmniStudio (Integration Procedures, OmniScripts, Data Raptors)
• Strong understanding of Salesforce Health Cloud, FHIR, consent management
• Proven ability to communicate technical concepts to varied audiences
• Background in patient-facing technologies and healthcare platforms
• Familiar with encryption, data masking, anonymization techniques
• Experience working in a regulated (GxP, HIPAA, GDPR) environment
• Skilled in cloud-native technologies and API strategies
• Agile methodology experience (Scrum, SAFe, etc.)
• Excellent collaboration, communication, and documentation skills

 
Nice to Have:

• Experience in the life sciences/pharma industry
• Familiarity with Salesforce Marketing Cloud, Veeva, Service Cloud Voice
• Public cloud experience (AWS, Azure)
• Data warehousing experience (Snowflake)
• Proficiency in Microsoft Power BI, Tableau
• Familiarity with AI/ML, DevOps, GitHub, AutoRabbit, Terraform
• Experience with architecture modeling (C4 model)