Customer Services Specialist

Report To Location:
1021 Reams Fleming Blvd
Franklin, TN 37064


Position Summary
Hybrid Role: In office Tuesday, Wednesday, Thursday. WFH Monday and Friday.
Reviews analyzes, evaluates, validates provider/producer information aProductst business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.
Process agent onboarding contracts.
Verify insurance licenses, add appointments.
Work with agents to ensure records are complete and validated.
Utilize various systems and websites to ensure accuracy.

Required Qualifications
Insurance Knowledge - Plus
Customer Service - 1-3 years of Experience
Strong Analytical Skills
Ability to work reliably, prudently, and tactfully with confidential information.
Ability to organize and prioritize work and manage multiple priorities.
Excellent verbal and written communication skills including, letters, memos, and emails.
Excellent attention to detail.
Ability to research and analyze data.
Ability to work independently with minimal supervision.
Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.
Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources.

Preferred Qualifications
Review above requirements.

Education
High School Diploma/Associate's degree preferred

**Role:** Client Services Specialist II
**Positions:** 7 openings
**Location:** Hybrid 2 days remote, 3 days onsite in Franklin, TN

Role Overview
- Credentialing and data entry focused
- Review and verify documents
- No data analysis required

Candidate Requirements
- High school diploma required
- Strong attention to detail and quality
- Ability to multitask in a high-paced production environment
- Must be comfortable with Microsoft Teams interviews
- No drug test required
- Must be available to start on October 13, 2025 (hard start date)

Hiring Timeline
- **Start Date:** October 13, 2025
- **Contract Duration:** 6 months (extensions require internal approval)
- **Training:** Onsite equipment pickup on Day 1

Interview Process
- Interviews will be conducted via Microsoft Teams

Position Summary:

Position Summary
Hybrid Role: In office Tuesday, Wednesday, Thursday. WFH Monday and Friday.

Reviews analyzes, evaluates, validates provider/producer information aProductst business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.
Process agent onboarding contracts.
Verify insurance licenses, add appointments.
Work with agents to ensure records are complete and validated.
Utilize various systems and websites to ensure accuracy.

Duties:

Reviews analyzes, evaluates, validates provider/producer information aProductst business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.
Process agent onboarding contracts.
Verify insurance licenses, add appointments.
Work with agents to ensure records are complete and validated.
Utilize various systems and websites to ensure accuracy.

Experience:

Required Qualifications
Insurance Knowledge - Plus
Customer Service - 1-3 years of Experience
Strong Analytical Skills
Ability to work reliably, prudently, and tactfully with confidential information.
Ability to organize and prioritize work and manage multiple priorities.
Excellent verbal and written communication skills including, letters, memos, and emails.
Excellent attention to detail.
Ability to research and analyze data.
Ability to work independently with minimal supervision.
Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.
Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources.

Preferred Qualifications
Review above requirements.

Education
High School Diploma/Associate's degree preferred

Education:

Education
High School Diploma- required
Associate's Degree- preferred