Insurance Customer Service Representative

Job Title: Insurance Customer Service Representative
Location: Lees Summit, MO 64063 (100% Onsite)
Duration: 3 - 4+ month+ (assignment with opportunity to be extended, not Guaranteed)

Shift: 3 Shift hours available:
Mon-Fri (7:00 am - 4:00 pm) CST - 1st
Mon-Fri (8:00 am - 5:00 pm) CST – 2nd
Mon-Fri (9:00 am - 6:00 pm) CST – 3rd

Job Description:
The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.
 
Duties and Responsibilities:

• Make outbound calls to life insurance applicants and complete interviews or leave return messages
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collection during the interview for quality assurance purposes.
• Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and request of clients, staff and management in a professional and expedited manner.
• Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
• Perform other duties as assigned to meet the business needs or customer requirements.

 
Qualifications:

• Experience in healthcare, insurance, medical terminology, or customer service preferred
• Strong attention to detail and excellent phone communication skills
• Ability to deliver concierge-level customer service

 
Required Education: High school diploma or equivalent