Training Assistant

• The Global Manufacturing & Quality Learning & Development (GMQLD) organization is seeking proposals from qualified staffing vendors to provide two (2) administrative contractors to support learning operations across Central Function business areas.
• These contractors will serve as essential operational resources, ensuring seamless execution of day-to-day learning administration, Learning Plan management, and cross-functional coordination between Conduent and the Client L&D Learning Strategists.
• The Central Functions group, within GMQLD, is responsible for designing, deploying, and managing learning strategies and solutions across multiple business areas in Manufacturing & Quality. As the Product and complexity of learning needs continue to grow, there is a need for dedicated administrative support to ensure operational efficiency, data accuracy, and timely execution of day-to-day learning tasks, to relieve capacity for L&D Strategist to focus on higher priority initiatives and remain strategy focused. This RFP aims to secure two contractors who will be embedded within the L&D team and aligned to specific business area portfolios.

Core Responsibilities:
Both contractors will share the following core responsibilities across their respective business area portfolios.

Learning Plan Management:

• Create, update, and maintain Learning Plans within the Learning Management System (LMS) based on direction from Learning Strategists.
• Assign and manage curricula, courses, and learning activities for applicable populations.
• Monitor Learning Plan completion and compliance, escalating issues as appropriate.
• Conduct periodic audits and quality checks to ensure data integrity and accuracy of Learning Plans.

Day-to-Day (D2D) Tasks:

• Process routine LMS transactions including enrollments, completions, waivers, and extensions.
• Respond to learner and manager inquiries related to training records and assignments.
• Generate and distribute standard and ad hoc reports from the LMS as requested by Learning Strategists.
• Maintain organized documentation and records of all administrative actions taken.
• Support the scheduling and logistics coordination for instructor-led training sessions as needed.

Administrative Tasks:

• Manage and organize shared team files, folders, and resources within collaboration platforms.
• Assist in the creation, formatting, and distribution of communication materials related to learning programs.
• Support data entry, data cleanup, and system maintenance tasks within L&D tools and platforms.
• Support centralized administrative tasks/efforts that would be applicable across all central function business areas.

Conduent Liaison:

• Serve as the primary point of contact between Conduent (the external administrative learning services provider) and the internal Learning Strategists.
• Coordinate service requests, issue escalations, and follow-up actions with Conduent to ensure timely resolution.
• Track open tickets, SLAs, and deliverables from Conduent, providing regular status updates to the L&D team.

Quals--:
NOTE TO SUPPLIERS THIS IS VERY IMPORTANT TO THE MANAGER: THEY NEED TO SEE SUCCESS FACTORS CLEARLY LISTED ON RESUMES AND IF INTERVIEWED THEY WILL DISCUSS SUCCESSFACTORS. THESE ARE REQUIRED!*

This engagement requires two (2) full-time administrative contractors assigned to the following business area portfolios:

Position 1: L&D Admin supporting central Manufacturing business areas:
This contractor will provide dedicated administrative support (through L&D Learning Strategists) for the following Manufacturing-aligned business areas:

• Health, Safety & Environment (HSE).
• Engineering (Eng.).
• Technical Services & Manufacturing Science (TSMS).
• Global Supply Chain (GSC).

Position 2: L&D Admin supporting central Quality business areas:
This contractor will provide dedicated administrative support (through L&D Learning Strategists) for the following Quality-aligned business areas:

• Global Quality Compliance (GQC).
• Analytical Quality Control Operations (AQCO).
• Global Quality Supply Chain & Analytics (GQSCA).
• Veeva Quality Docs system release support.

Minimum Requirements:

• Minimum 2 years of experience in learning administration, supporting multiple business areas / functions.
• Proficiency with Learning Management Systems (e.g., SAP SuccessFactors, Cornerstone, or similar); strong skills in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).
• Experience working in SuccessFactors required.
• Strong written and verbal communication skills; ability to liaison effectively between internal stakeholders and external partners.
• Highly organized with strong attention to detail; ability to manage multiple priorities and deadlines simultaneously.
• Preferred: Familiarity with pharmaceutical, manufacturing, or regulated industry learning and compliance requirements.
• Bachelor’s degree or equivalent work experience in a relevant field.