Business Process Analyst IV

Business Process Analyst IV (Or Business Transformation Manager)
Location: Dunwoody, GA / Atlanta Metropolitan Area
Duration: 6 month contract
Team: Business Transformation
Role Overview
We are seeking a Business Process Analyst IV to join our Business Transformation team on a 6 month contract. This role will support enterprise initiatives spanning process design, journey mapping, solution design, and cross functional delivery, with increasing exposure to AI-enabled tools and agents used to accelerate insight, analysis, and execution.
The ideal candidate is comfortable operating in ambiguity, facilitating working sessions, translating strategy into execution, and partnering closely with product, technology, operations, and business stakeholders.
This role is based in the Dunwoody / Atlanta metropolitan area and will work closely with a high-performing team focused on modernizing how work gets done across the enterprise.
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Key Responsibilities
Align to Strategy & Vision
Support end to end business transformation initiatives aligned to enterprise strategy and value streams
Partner with Business Transformation leads, Product, Technology, Operations, and Data teams to ensure initiatives align to strategic objectives and measurable outcomes
Assist with stakeholder assessment, engagement planning, and change readiness activities
Contribute to business cases, problem statements, and opportunity framing
Business & Solution Design
Facilitate and document journey mapping, current and future state process mapping, and root cause analysis
Translate business needs into clear, structured process designs, personas, and solution concepts
Partner with UX, Product, and Technology teams to ensure business problems are fully understood and addressed in solution design
Support process exploration efforts, including identification of efficiency opportunities, automation candidates, and decision points
Delivery & Execution Support
Create and maintain L1L3 process maps, Journey Maps, decision flows, and supporting documentation
Support business SMEs throughout solution implementation, adoption, and transition to steady-state
Support Change Manager as needed with Org Readiness
Contribute to defining success metrics and monitoring outcomes post implementation
Collaboration, Communication & Enablement
Plan and facilitate workshops, working sessions, and design reviews with cross functional stakeholders
Communicate progress, insights, and risks clearly to diverse audiences (business, product, and technical teams)
Operate effectively in environments with evolving requirements and imperfect information
AI & Tooling Exposure (Growth Area)
Partner with the team as they explore and adopt AI tools and Copilot-style agents to support:
o Process documentation and analysis
o Insight generation and synthesis
o Workshop preparation and follow ups
Demonstrate curiosity and willingness to learn how AI can augment traditional transformation work (hands on expertise not required, but openness is essential)
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Qualifications & Experience
5+ years of experience in business transformation, process improvement, consulting, or related roles
Hands on experience with:
o Process mapping and documentation
o Journey mapping and customer/business personas
o Facilitating workshops and working sessions
Strong ability to synthesize complex information into clear, actionable artifacts
Comfortable working across business, product, and technology teams
Experience operating in matrixed, cross functional environments
Familiarity with Lean / Six Sigma concepts is a plus (Yellow or Green Belt beneficial, not required)
Interest in emerging technologies and AI enabled ways of working
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What Success Looks Like in This Role
Stakeholders are aligned on problems, processes, and paths forward
Workshops are well structured, efficient, and outcome oriented
Process and journey artifacts are clear, usable, and decision ready
The team moves faster and with more clarity because of your contributions
AI tools are explored pragmatically as acceleratorsnot distractions
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Additional Notes
This is a 6 month contract role with a defined Product and high visibility initiatives
Hybrid work environment with a primary connection to Dunwoody / Atlanta area stakeholders (4 days onsite, 1 day remote)
Fast paced, collaborative team focused on tangible outcomes and continuous improvement