Phlebotomist I

Position Summary:
The Patient Services Representative I (PSR I) is the face of our organization, providing exceptional service to patients seeking routine testing or critical diagnostic insights. The PSR I performs high-quality blood collection and specimen preparation while following established procedures. This role requires professionalism, strong phlebotomy skills, attention to detail, and the ability to create a welcoming, trustworthy environment for patients.

• Perform daily activities accurately, efficiently, and on time under the supervision of the area supervisor.

• Maintain a clean, safe, and professional work environment.

• Confidently perform both forensic and clinical specimen collection and processing following established protocols.

• Provide clear explanations of procedures to patients and ensure a positive patient experience.

• Maintain and update all required documentation and records.

• Demonstrate leadership behaviors, process excellence, and respect for confidentiality and patient information.

• Represent the organization positively to patients, clients, coworkers, and the public.

• Ability to produce accurate, high-quality work in a fast-paced environment.

• Ability to work independently with minimal direct supervision.

• Strong phlebotomy skills, including pediatric and geriatric collections.

• Flexible availability based on staffing needs, including weekends, holidays, on-call shifts, and overtime.

• Strong customer service skills; ability to maintain professionalism in patient-facing situations.

• Proficiency with computers, keyboarding, and data entry.

• High school diploma or equivalent required.

• Medical training (Medical Assistant, Paramedic, or equivalent) preferred.

• Phlebotomy certification preferred (and required in California, Nevada, and Washington).

• Minimum 6 months of relevant experience required.

• May work in various healthcare settings, including patient service centers, clinics, hospitals, or mobile environments.

• Requires extended periods of standing and frequent movement between work areas.

• Must be able to lift up to 25 lbs. as needed (specimen supplies, equipment, etc.).

• Must adhere to all safety, compliance, and HIPAA regulations.

• Training will be provided on company policies, systems, and safety procedures.