Customer Service Representative

Title: Customer Service Representative
Location: Germantown WI
Duration: 4 month(s) and Possibility of TEMP To PERMANENT
Work hours: Mon - Friday 8 am - 5pm (1 hour unpaid lunch and 2 - 10 minute paid breaks)

Specific Skills Needed:
• Reliable transportation (we do not have a bus route or near public transportation)
• Previous Customer Service Experience
• Experience taking orders via phone and email
• strong attention to detail
• Strong critical thinking and problem solving
• A customer first attitude

Years of Experience: 1-2 years

Summary: Interviews customers and records interview information into computer for customer service by performing the following duties.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
Language Ability:Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; SIGHT Program and Microsoft Access.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.

Top 3-5 desirable attributes/qualifications? Strong attention to detail, Strong critical thinking and problem solving, a customer first attitude

Required levels/ Years of Experience education – discuss whether there is flexibility High school diploma or GED, 1-2 years experience, yes flexible Summary: Interviews customers and records interview information into computer for customer service by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.
1. Processes orders via phone or paper purchase order.
2. Answers all incoming Customer Service calls and routes to the appropriate personnel.
3. Processes back orders.
4. Communicates consistently with customer on the status of orders.
5. Prepares custom paperwork for international shipments.
6. Invoices customer orders.
7. Tracks customer shipments.
8. Files orders in customer files.
9. Assists with customer mailings.