Supervisor, Admitting

Job Title: Supervisor, Admitting
Location: West Bend, WI, 53095
Duration: 11/24/2025 – 02/26/2026
Shift: 1st
Schedule: 5 days per week, 40 hours per week (8 AM – 4:30 PM)
Schedule Notes: Flexibility is required as the facility operates 24/7. Presence is expected on all 3 shifts. Weekends are as needed. On-call availability for questions only.

• Minimum of three years of progressive Registration, Admissions, and Hospital Revenue Cycle experience required.

• Knowledge of all aspects of Registration, as well as regulatory standards and laws associated with acute care facilities and integrated health care delivery systems.

• Strong interpersonal, verbal, and written communication skills.

• Demonstrates professionalism, tact, and diplomacy when working with medical staff, outside organizations, and other facility departments.

• Must demonstrate strict attention to detail with ability to analyze data for effective and efficient outcomes.

• Communication and organizational skills and in-depth knowledge of registration and scheduling processes are critical.

• Excellent leadership skills including coaching, mentoring, empowering employees, and improving revenue cycle processes.

• Experience working in an Epic environment preferred.

• High School diploma or equivalent required.

• Bachelor’s Degree preferred.

• CHAA (Certified Healthcare Access Associate) preferred.

• Responsible for daily operations of all registration activities, including patient check-in, insurance verification, and point-of-service collections for the Admitting department.

• Supervises daily admitting staff activities, ensuring accuracy, completeness, and timeliness of workflow.

• Develops, implements, and enforces departmental policies and procedures in collaboration with the Manager.

• Ensures compliance with Joint Commission, CMS, and hospital/health system policies.

• Reviews service quality and works with the Registration Quality Assurance Team to provide education.

• Monitors completion of Epic Prelude Patient Workqueues and billing edits, developing strategies for improvement.

• Oversees cash handling and point-of-service collection activities; acts as liaison to Finance.

• Recruits, trains, evaluates, and retains Registration Specialists and Certified Registration Specialists.

• Manages onboarding, performance evaluations, and competency assessments.

• Develops department staffing schedules and manages overtime to meet budget targets.

• Assists Manager with shared admitting duties across the Community Division as needed.

• Enhances communication and visibility of Admitting through SharePoint, intranet, meetings, and customer service standards.

• Represents Admitting on hospital committees and supports improvement in staff satisfaction and service quality.

• Achieves cost savings through process improvement and technology utilization.

• Reviews monthly financial reports and assists with technology initiatives to improve departmental efficiency.