Customer Account Specialist

Work shifts will be between the hours of 6:55am to 6:05pm Central
40 hours per week

As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.
In addition, you will:
Review payment history and account information
Update/confirm debtor information
Administer compliance within federal and state regulations and company policy
Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. A Bachelor's degree in business
or a related discipline is preferred.
We also require:
Minimum of 1 year of experience in customer service
Ability to remain seated for long periods of time to perform telephone work in a call center environment
Capacity to quickly change focus on work activities
Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have:
Knowledge of negotiation techniques
Familiarity with the client Financial policies and procedures regarding collections.
1st shift, 40 hours per week, OT is allowed but not mandatory