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Job Requirements of Customer Service Representative:
-
Employment Type:
Contractor
-
Location:
Silver Spring, MD (Onsite)
Do you meet the requirements for this job?
Customer Service Representative
Careers Integrated Resources Inc
Silver Spring, MD (Onsite)
Contractor
Job Title: Customer Service REP
Contract: 3 Months and Temp to Perm
Location: Silver Spring MD 20910
Work hours: 8:30am - 5pm
Pay Rate: $20.00 TOTAL
Job Description:
Answer phone calls, Light Data Entry, answer incoming texts, multi-tasking with other work.
MAJOR DUTIES AND RESPONSIBILITIES
Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems.
Top 3-5 mandatory and/or minimum requirements
Answer phone calls, Takes New and Old RX redo's, Answer All incoming texts Top 3-5 desirable attributes/qualifications?
Pleasant attitude on phone call, able to handle difficult situation with a positive attitude, quick learner in a fast pace environment
Reason for request :
We need another C/S Rep, to help with call abandonment rates. As well as handling difficult situations for our account, be able to multitask with multiple duties throughout workday.
BASIC QUALIFICATIONS
High School or equivalent is preferred but not REQUIRED
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
Contract: 3 Months and Temp to Perm
Location: Silver Spring MD 20910
Work hours: 8:30am - 5pm
Pay Rate: $20.00 TOTAL
Job Description:
Answer phone calls, Light Data Entry, answer incoming texts, multi-tasking with other work.
MAJOR DUTIES AND RESPONSIBILITIES
Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems.
Top 3-5 mandatory and/or minimum requirements
Answer phone calls, Takes New and Old RX redo's, Answer All incoming texts Top 3-5 desirable attributes/qualifications?
Pleasant attitude on phone call, able to handle difficult situation with a positive attitude, quick learner in a fast pace environment
Reason for request :
We need another C/S Rep, to help with call abandonment rates. As well as handling difficult situations for our account, be able to multitask with multiple duties throughout workday.
BASIC QUALIFICATIONS
High School or equivalent is preferred but not REQUIRED
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
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