Phlebotomist III - Floater

The Patient Services Representative III – Floater (PSR III) serves as the face of the company, interacting directly with patients during routine health visits and critical health-related decisions. This role is responsible for collecting high-quality blood specimens and preparing them for laboratory testing in compliance with established practices and procedures. The PSR III builds trust and confidence by clearly explaining procedures and performing blood draws in a safe, accurate, and professional manner.

As a floater, assignments may vary daily and include doctor’s offices, patient service centers, or other locations based on business needs.

• Perform daily activities accurately and on time under the direction of the area supervisor

• Maintain a safe, professional, and patient-centered environment

• Confidently perform forensic and clinical specimen collection and processing duties

• Verify patient demographic information and obtain patient initials/signature post-venipuncture to ensure proper specimen labeling

• Ensure specimens are labeled in the patient’s presence and accurately reflect patient identification

• Maintain required records and documentation

• Demonstrate leadership behaviors and organizational commitment

• Promote a positive image of the company to patients, clients, employees, and the public

• Ability to deliver quality, error-free work in a fast-paced environment

• Ability to work independently with minimal on-site supervision

• Excellent phlebotomy skills, including pediatric and geriatric collections

• Flexibility to work weekends, holidays, on-call shifts, overtime, and varying schedules

• Commitment to all company policies and procedures, including dress code, health & safety, and Everyday Excellence Guiding Principles

• Strong decision-making skills and good judgment

• Ability to manage multiple priorities in a high-volume setting

• Superior customer focus with strong communication skills

• Ability to adapt quickly and embrace change

• Must have reliable personal transportation (bus, Uber, or rideshare is not considered reliable transportation)

• Valid driver’s license and clean driving record required

• Ability to travel between multiple sites with minimal notice

• Expected to arrive on time at assigned locations daily

• Mileage reimbursement applicable between sites only (not from home)

• High school diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy certification (Preferred)

  • Required in California, Nevada, and Washington

• Minimum 3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections

• Minimum 2 years of experience in a Patient Service Center environment preferred

• Customer service experience in a retail or service environment preferred

• Keyboarding and data entry experience required

• Training locations may vary based on trainer availability.