Product Owner

Job Description: The Product Owner will be leading initiatives to drive digital transformation for a new digital experience for our members.

The Product Owner collaborates with the Product Manager and Journey Management teams to familiarize themselves with strategy and vision to be able to provide the necessary direction to business and IT partners as the solution is being developed.

We are seeking a strong individual to push our digital experience to the next level. That includes working on initiatives where you are building a world-class and forward-leaning user experience, thoughtfully integrating proprietary and partnered solutions, supporting the evaluation and integration of the most important and exciting new technologies (e.g., Amazon Alexa) and features (e.g., virtual care) to increase conversion, and otherwise ensuring our customer has the most supportive, frictionless, and delightful digital experience possible.

Essential Functions:
The essential functions listed represent the major duties of this role, additional duties may be assigned.
Leads scrum teams as the Product Owner
Provides vision and direction to the agile development team and stakeholders throughout the project and create user stories
Ensures that the team always has an adequate backlog of prior prepared work
Plans and prioritize product feature backlog user stories for their work-streams
Coordinates with Journey and product teams to deliver on vision, road-map and growth opportunities
Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are
aligned with product strategy
Provide backlog management, iteration planning, and elaboration of the user stories
Work closely with Product Management to create and maintain a product backlog according to business value or ROI
Leads the planning product release plans and set expectation for delivery of new functionalities
Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
Research and analyze market, the users, and the roadmap for the product
Keep abreast with Agile/Scrum best practices and new trends

Required Work Experience:
5+ years related work experience
Relevant experience with at least 3 years related to digital 1 year as product owner

Additional Required Qualifications:
In-depth knowledge of Agile process and principles
Outstanding communication, presentation and leadership skills
Ability to work in an agile and iterative environment

Additional Preferred Qualifications:
Business knowledge of Client
Lean/Six Sigma or Product Owner certification
Experience leading teams in a matrix environment with reporting responsibilities to two or more different areas

Education Level:
Related Bachelors degree or additional related equivalent work experience
Comments for Suppliers: Must haves:
- Manager would like either or both of the below experience:
1. Contact Center Exp - projects to help contact center
2. AI exp (relating to call centers)