Hospital Specimen Technician

The Hospital Specimen Technician is responsible for the accurate and timely preparation of patient specimens within a hospital setting. This role supports all pre-analytical processing procedures for specimens sent to Quest Diagnostics and requires strong technical, communication, and problem-solving skills.

• Accurately perform all specimen preparation and processing procedures in accordance with hospital and Quest protocols.

• Demonstrate proficiency in test ordering policies, specimen requirements, and compliance/legal regulations.

• Utilize and maintain competency in the hospital Laboratory Information System (LIS) and Quest systems (e.g., Quantum).

• Print, review, and manage Quest testing reports.

• Interpret and track specimen flow using available reports and tracking tools.

• Perform supply ordering and maintain adequate inventory levels.

• Conduct remote (pre-)accessioning of specimens as required by client specifications.

• Troubleshoot issues related to specimen types, missing information, test inquiries (TIQ/TNP), and additional sample requests.

• Communicate effectively to resolve problems with specimens, orders, and test requirements.

• Act as a liaison between hospital staff and Quest Diagnostics to ensure efficient and accurate communication.

• Manage inbound calls and client inquiries with professionalism and positive customer interaction.

• Collaborate effectively with hospital laboratory staff, Quest sales teams, and other internal departments.

• Provide accurate information regarding test cancellations, requirements, and billing.

• Education: High school diploma or equivalent required.

• Experience: 1–3 years of relevant work experience.

• Technical Skills:

  • Strong data entry skills (6,000 keystrokes/hour).

  • Proficiency with Microsoft Office Suite.

  • Experience with hospital LIS systems preferred.

  • Knowledge of medical terminology and laboratory processes preferred.

• Ability to handle multiple tasks in a fast-paced, production-driven environment.

• Strong interpersonal and communication skills.

• Demonstrated problem-solving and critical-thinking ability.

• Maintains composure under pressure and exercises sound judgment.

• Flexible and adaptable to change.

• Excellent attention to detail and accuracy.

• Works in a biohazard environment; must follow all safety protocols.

• Must be able to sit or stand for extended periods.