Phlebotomist II

The Patient Services Representative II (PSR II) serves as the primary point of contact for patients and is responsible for performing high-quality blood specimen collection and processing. This role ensures patient safety, accuracy, confidentiality, and excellent customer service while following established clinical and forensic procedures. The PSR II works independently or in assigned locations such as patient service centers, physician offices, or mobile/in-office settings based on business needs.

• Perform venipuncture, capillary, clinical, and forensic specimen collection accurately and safely

• Prepare, label, and process specimens according to established protocols

• Verify patient identity, demographics, initials, and obtain patient signature post-venipuncture

• Ensure specimen labeling accuracy in the presence of the patient

• Maintain required records, documentation, and data entry

• Follow all safety, confidentiality (HIPAA), and quality standards

• Create a professional, welcoming environment that builds patient trust

• Demonstrate leadership behaviors and commitment to process excellence

• Maintain a clean, safe, and professional work environment

• Promote a positive company image to patients, clients, coworkers, and the public

• Perform daily duties accurately and on time under supervisor direction

• Strong phlebotomy skills (pediatric, geriatric, and capillary collections)

• Ability to work independently with minimal supervision

• High attention to detail and accuracy in a fast-paced environment

• Strong customer service and communication skills

• Ability to manage multiple priorities in a high-volume setting

• Sound judgment and decision-making within established procedures

• Comfortable with change and flexible scheduling

• Basic computer, keyboarding, and data entry skills

• Flexible schedule required, including weekends, holidays, on-call, and overtime

• Travel required to multiple locations with minimal notice

• Training location may vary based on trainer availability

• High school diploma or equivalent (REQUIRED)

• Medical Assistant or Paramedic training (PREFERRED)

• Phlebotomy certification (PREFERRED; REQUIRED in CA, NV, and WA)

• 1–3 years of phlebotomy experience (REQUIRED)

  • Includes pediatric, geriatric, and capillary collections

• 2 years in a Patient Service Center environment (PREFERRED)

• Customer service experience in retail or service settings (HIGHLY PREFERRED)