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Operations Analyst

Careers Integrated Resources Inc Norfolk, VA (Onsite) Contractor
Title: Operations Analyst
Location: Norfolk, VA - Onsite
Duration: 12 Months
Pay rate: $25.00/hr to 27.50/hr on W2

Job Description:
  • Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine the location of the problem, prioritize all emergency work, outage, and non-outage work for first responders, and talk with customers to determine power issues they are having.
Top Required Skills:
  • Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
  • Ability to work under pressure and make well-thought-out decisions
  • Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
  • Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
  • Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
Soft Skills:
  • Strong communication skills, both verbal and written
  • Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
Experience:
  • Prior utilities operations center experience or 911 operations center experience as an operations analyst
  • Nice to have hands-on dispatch/operations center experience
Education:
• Minimum High School Diploma/GED

Preferred Interview Process Overview (High level):
• Onsite/In Person Interview
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Job Snapshot

Employee Type

Contractor

Location

Norfolk, VA (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

07/17/2025

Job ID

25-52691

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