Data Entry

This is an 100% onsite role.
Duties and Responsibilities:

Accurately entering data from various sources into designated databases and spreadsheets.
Increase productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
Build relationships with the customers by phone and email and provide continuous communication.
Create, notate, and close actions for completed tasks and relevant interactions with technicians, property staff, and residents.
Escalate, track, and resolve support-related issues on specific customer properties.
Updating and maintaining existing data within databases and spreadsheets.
Contribute to team success by consistently meeting and exceeding performance targets in speed, accuracy, and output volume.
Key Metrics: Mean Time to Resolution (respond and resolve), actions, retention, activation rate within the properties, and Net Promoter Score.
Collaborate with various company departments to research and resolve customer issues.
Ensure that all customer correspondence is reviewed, worked on, and responded to or forwarded to the appropriate department within 24 hours of receipt.
Assist in resolving customer escalations.
Assist in tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.
Approximately two hours of inbound phone time and two hours of job quality control.
Position may require mandatory overtime when necessary to meet company metrics.
Perform all other duties and projects as assigned.

Quals--
Knowledge:
Maintain a strong knowledge of industry and company operations.
Knowledge of all sales, installation, billing, and monitoring systems that assist in managing our business.
Basic knowledge of accounting principles and practices.
Proficient knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.
Knowledge of company policies, procedures, guidelines, and practices.

Skills:
Must possess strong organizational skills and have a strong attention to detail.
Must have excellent written and oral communication.
Must be able to prioritize and maintain multiple assignments.
Must be an active listener and have good note-taking skills.
Must be able to take direction and perform tasks in an expedient manner.
Must have good customer service and interpersonal skills.

Abilities:
Ability to write reports and business correspondence.
Ability to type minimum 75 WPM.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form concisely.

Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
The noise level in the work environment is usually moderate.
Normal office environment.
Work hours as required to support company metrics.

Minimum Qualifications:
High School Diploma or General Education Degree (GED) and one year of experience supporting sales or service-related business.