Accounts Receivable

REQUIRED:
Please test candidates on basic computer knowledge (i.e. internet terms, and navigation)
Basic Excel - using
Basic Word - using
Basic PowerPoint (read only) can they open the presentation
Basic Outlook - using
Basic - Chrome / Edge
Data entry (alphanumeric) test needed

The AR Representative is charged with maximizing cash flow by taking inbound and auto dialer calls on patient accounts.

This role is essential to ensuring patient financial services are handled properly. The Accounts Receivable Specialist position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns.

Minimum of 2 years in a work environment.
Strong verbal and written communication skills required.
Good data entry (Excel/Access) and typing skills required.
Strong PC skills and the ability to navigate Microsoft office suite as well as the Internet.
Must have an understanding of Accounts Receivable.
Previous Work From Home experience preferred.
Must be able to work independently as well as the able to work as part of a team
Knowledge of Medicare Part D beneficial, but not required

Position Summary:

The AR Representative is charged with maximizing cash flow by ensuring that an accurate and complete accounting of each members balance due is maintained. This position will also be responsible for documenting and executing account reconciliation through potential adjustments and refunds due on beneficiaries account. The representative will also be monitoring and working payment errors and reversal reports on a weekly basis.

Duties:


Core work hours are M-F 08:30-6:00pm EST Start and end time between these hours. some flexibility in hours may be needed (8 hour shift between 8:30am--6pm EST)

Handle incoming calls from customers/patients regarding account balances, billing questions, payment options, and disputes
Review account information, verify demographics, and explain charges, insurance, or payment responsibilities clearly and professionally
Collect payments in full or negotiate payment arrangements in accordance with company guidelines
Document all interactions, payment commitments, and account updates accurately in the system of record
Resolve routine account issues and escalate complex cases as appropriate
Comply with all applicable laws and regulations (e.g., FDCPA, HIPAA, state regulations)
Meet or exceed individual and team performance metrics, including quality, productivity, and collection goals
Maintain a professional, empathetic, and respectful approach during all customer interactions
Collaborate with internal teams to support account resolution and overall revenue cycle goals

Experience:

Minimum of 1 year of customer service, call center, or collections experience preferred
Strong verbal communication and active listening skills
Ability to handle sensitive financial conversations with professionalism and empathy
Basic computer skills and experience navigating multiple systems
Ability to follow scripts, policies, and procedures while adapting to individual situations

Preferred Qualifications
Experience in healthcare billing or revenue cycle collections
Familiarity with insurance terminology and explanation of benefits (EOBs)
Prior inbound collections experience
Knowledge of payment processing systems

Skills and Competencies

Customer-focused mindset
Strong attention to detail and documentation accuracy
Conflict resolution and problem-solving skills
Ability to work in a fast-paced, metric-driven environment
Time management and organizational skills

Education:

Requirements
High school diploma or equivalent required