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Job Requirements of Customer Account Specialist:
-
Employment Type:
Contractor
-
Location:
Johnston, IA (Onsite)
Do you meet the requirements for this job?
Customer Account Specialist
Careers Integrated Resources Inc
Johnston, IA (Onsite)
Contractor
Shift: Work shifts will be between the hours of 6:55am to 6:05pm Central
40 hours per week, OT is allowed but not mandatory
We have noticed when reviewing past hiring that recent grad candidates or "fresh" candidates without significant collections experience actually tend to perform best in the roll. Candidates with years of collections background, tend not to do well. Client's method of collections is fundamentally different from many companies, so candidates with a lot of collections background, usually have a lot more to un-learn and are often resistant to doing so. Seek recent college grads or even highschool grads with good interpersonal/communication skills and people who are ready and willing to learn.
As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.
In addition, you will:
Use telephone negotiating techniques to build and maintain company, customer and dealer relationships
Review payment history and account information
Update/confirm debtor information
Negotiate payment plan modifications according to established policies and procedures
Administer collection efforts within federal and state regulations and company policy
Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. A Bachelor's degree in business
or a related discipline is preferred.
We also require:
Minimum of 1 year of experience in customer service
Ability to remain seated for long periods of time to perform telephone work in a call center environment
Capacity to quickly change focus on work activities
Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have:
Knowledge of negotiation techniques
Familiarity with the Client Financial policies and procedures regarding collections.
1st shift, 40 hours per week, OT is allowed but not mandatory
Work shifts will be between the hours of 6:55am to 6:05pm. Central Time
Visa sponsorship is not available, now or in the near future, for this position.
40 hours per week, OT is allowed but not mandatory
We have noticed when reviewing past hiring that recent grad candidates or "fresh" candidates without significant collections experience actually tend to perform best in the roll. Candidates with years of collections background, tend not to do well. Client's method of collections is fundamentally different from many companies, so candidates with a lot of collections background, usually have a lot more to un-learn and are often resistant to doing so. Seek recent college grads or even highschool grads with good interpersonal/communication skills and people who are ready and willing to learn.
As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.
In addition, you will:
Use telephone negotiating techniques to build and maintain company, customer and dealer relationships
Review payment history and account information
Update/confirm debtor information
Negotiate payment plan modifications according to established policies and procedures
Administer collection efforts within federal and state regulations and company policy
Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. A Bachelor's degree in business
or a related discipline is preferred.
We also require:
Minimum of 1 year of experience in customer service
Ability to remain seated for long periods of time to perform telephone work in a call center environment
Capacity to quickly change focus on work activities
Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have:
Knowledge of negotiation techniques
Familiarity with the Client Financial policies and procedures regarding collections.
1st shift, 40 hours per week, OT is allowed but not mandatory
Work shifts will be between the hours of 6:55am to 6:05pm. Central Time
Visa sponsorship is not available, now or in the near future, for this position.
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