Phlebotomist I

The Patient Services Representative I (PSR I) serves as the primary point of contact for patients, representing the organization with professionalism and care. This role is responsible for collecting and processing clinical and forensic blood specimens while ensuring patient safety, confidentiality, and accuracy. The PSR I creates a positive patient experience by explaining procedures clearly and performing blood draws skillfully and efficiently in compliance with established policies and procedures.

• Perform daily phlebotomy and specimen collection activities accurately and on time under the direction of the area supervisor

• Collect clinical and forensic specimens following standard operating procedures

• Prepare and process specimens for laboratory testing

• Maintain accurate records and required documentation

• Ensure patient confidentiality and data accuracy at all times

• Create a safe, professional, and patient-focused environment

• Explain procedures clearly to patients to build trust and confidence

• Demonstrate leadership behaviors and process excellence

• Promote a positive image of the organization to patients, clients, employees, and the public

• Ability to deliver high-quality, error-free work in a fast-paced environment

• Strong independent work skills with minimal on-site supervision

• Excellent phlebotomy skills, including pediatric and geriatric collections

• Strong customer service and communication skills

• Attention to detail and organizational skills

• Proficiency with keyboarding and data entry systems

• Flexible availability required

• Must be available for weekends, holidays, on-call shifts, and overtime as needed

• High school diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy certification (Preferred; Required in CA, NV, and WA)

• Minimum of 6 months of phlebotomy experience (Required)

• One (1) or more years of phlebotomy experience (Preferred)

• Customer service experience in retail or service environments (Preferred)

• Data entry experience (Required)

• Resume must include home city and commute time to job site (must be within 20–25 minutes)

• Pay rate is based on years of direct phlebotomy experience listed on the resume

• Overlapping roles do not count multiple times toward experience

• Refer to the Southeast rate card provided by Broadleaf for compensation details