Business Analyst, Sr.

Position Title: Applications Functional Analyst / Business Analyst
Position Summary:
The Applications Functional Analyst / Business Analyst will focus on the analysis, documentation, and management of functional requirements and business processes.
The analyst will evaluate proposed system changes, ensure alignment with established
policies, and collaborate with both program and technical teams to deliver effective system
solutions that improve client service and operational efficiency.

Key Responsibilities:
Serve as the business liaison between program staff, IT leadership, and vendor
teams.
Understand, evaluate, and formulate recommendations on all proposed changes
and enhancements to systems.
Elicit, document, and validate functional and business requirements through
interviews, workshops, and data analysis.
Collaborate with subject matter experts (SMEs) to translate business needs and policy
requirements into clear system requirements and functional specifications.
Ensure all system components and modules work cohesively to address functional
requirements and use cases.
Develop, maintain, and present Business Requirements Documents (BRDs) and
other project documentation to support ongoing enhancements.
Facilitate communication between business stakeholders, development teams, and
leadership to ensure understanding of priorities, dependencies, and outcomes.
Conduct data and process analysis to identify improvement opportunities and support
operational and policy-driven decisions.
Participate in testing and validation activities to ensure system functionality meets
intended business outcomes.
Support maintenance and operations (M&O) activities by evaluating incident trends,
coordinating issue resolution, and ensuring continuous alignment with program goals.
Manage stakeholder expectations with a strong understanding of TDHS objectives and
constraints.
Contribute to release planning, system design discussions, and quality assurance
reviews throughout the software development lifecycle (SDLC).

Required Qualifications:
Minimum of 5 years of experience as a Business Analyst or Functional Analyst in a
complex systems environment.
Minimum of 3 5 years of experience working with human services or social services
applications, preferably within public sector eligibility or benefits systems.
Prior project experience with Supplemental Nutrition Assistance
Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs is required, including familiarity with program policy, eligibility rules, and operational workflows.
Demonstrated ability to bridge the gap between business needs and technical
solutions and communicate effectively with both audiences.
Solid understanding of system functional design and how integrated components
interact within eligibility and case management systems.
Experience conducting requirements elicitation, analysis, and documentation using
structured methodologies and tools.
Strong analytical skills with the ability to evaluate complex processes and data to drive
decisions.
Excellent written and verbal communication skills; able to tailor communication style
to the audience (technical teams, leadership, or program staff).
Demonstrated ability to manage competing priorities, meet deadlines, and deliver
high-quality work products in a dynamic environment.
General IT knowledge and understanding of SDLC phases including requirements,
design, development, testing, and implementation.

Preferred Qualifications:
Experience with integrated eligibility systems or public sector technology
modernization projects.
Knowledge of J2EE-based system architectures, web technologies, and data
integration concepts.
Familiarity with policy-driven system design and rules-based automation.
Experience supporting system maintenance and operations (M&O) activities post-
implementation.
Bachelor's degree in Information Systems, Public Administration, Computer
Science, or related field; equivalent experience may be considered.
Ideal Candidate Profile:
The ideal candidate brings a blend of deep human services program knowledge, technical
acumen, and collaborative communication skills. They are detail-oriented, highly organized,
and capable of translating complex policy and business needs into actionable system
requirements. They thrive in environments where technology and public service intersect and
are driven by the mission of improving client outcomes and service delivery.
This position will be 100% remote