Business Analyst 4

Job Title: Business Analyst
Location: North Chesterfield, VA (5 days onsite/week)
Duration: 6+ months Contract (High possibility of extension)
Interview: IN-person

Job Description:
Position Summary:
The incumbent will analyze complex Client's policies, processes and computer systems, and will use this information to evaluate automated and manual processes, staff workloads, skills, training needs and other factors to improve efficiency, accuracy and customer services.
In addition will:

• Research state laws, policies and processes, in partnership with client's legal staff, management and staff to ensure that staff and persons eligible to receive client's services are accurately informed.
• Lead the implementation of policies, processes and computer systems.
• Apply organizational change management practices, with an emphasis on effective communications, building stakeholder trust and measuring performance with a focus on improving operational performance and customer services.
• Plan, coordinate and conduct communications with customers and other stakeholders as part of a larger effort to improve customer services and to roll out new client's services.
• Plan and coordinate the creation of public websites and other media, in partnership with client's public relations staff, to inform the public about client's services.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Advanced computer skills are required that aligns with the Job Description.
• In addition, strong analytical skills
• Ability to create and manage project schedules
• ability to research state laws and policies
• Experience with organizational change management
• Customer relations skills
• Good verbal and written communication skills
• Ability to manage several projects simultaneously
• Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).