Cloud Collaboration Analyst

Job title:-  Cloud Collaboration Analyst
Location:- Tampa, FL
Duration:- 06 Months
Pay rate: $40/hr - $44/hr on W2
 

• Microsoft365, Azure, Intune, Email, collaboration applications, related applications, systems, & peripherals for company business partners.
• Provides customer service, technical support, training, consultation

 
Primary Duties And Responsibilities

• Provide customer service for company business partners for systems and applications that the IT Operations department supports.
• Manage assigned request and incident tickets within established service levels.
• Perform troubleshooting for company business partners for systems and applications that the IT Operations department supports. 60%
• Maintain documentation, best practices, standards, policies and procedures to ensure the performance, availability, reliability, integrity and security of all cloud collaboration systems. 10%
• Coordinate and oversee contractor installations for projects. Provide direction and inspect the quality of the work. 10%
• Develop and maintain training materials for company business partners for continued re-enforcement of the knowledge to operate client Energy cloud collaboration systems. 10%
• Collaborate with product and service vendors to maintain good business relationships, ensure quality service and response, and to manage product and service opportunities for company business partners. 10%

 
Relationships

• Key Internal: Daily contact with Information Technology personnel pertaining to cloud collaboration projects and systems. Frequent contact with cloud collaboration users to determine needs, requirements for service, and training.
• Key External:  Frequent contact with vendors and contractors concerning products and services that they provide.

 
Qualifications
Education

• Required:  Associate degree in Business, Computer Science or computer related discipline.  In lieu of an associate degree an additional 2 years of experience is required.
• Preferred: Bachelor of Science degree in Business, Computer Science or computer related discipline.

 
Licenses/Certifications Preferred:

• One Associate/Intermediate level Certification
• As listed below or similar.
• Associate/Intermediate level:
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate

 
Professional/Expert/Advanced level:

• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Enterprise Administrator Expert
• Microsoft Office Specialist: Expert (Microsoft 365 Apps)

 
Direct Experience
Required:

• Minimum of 2 years of direct work experience performing the Duties & Responsibilities of this position or a similar related technology support position is required.

 
Preferred:

• Minimum of 4 years of direct work experience performing the Duties & Responsibilities of this position is preferred or a similar related technology support position.
• Experience working UC and Contact Center Systems, Cisco CUCM, Cisco Unity, Cisco Telepresence, Cisco Webex Meetings, Cisco Jabber and Apple iPhones.

 
Knowledge/Skills/Abilities (KSA)
Preferred:

• Working knowledge of Microsoft365 and Azure administration and configuration. Understanding of Local Area Networking, VoIP, SIP, and client/server environment.
• Ability to create detailed technical instructions, technical documentation of systems and technical drawings using MS Visio, MS Word, and MS Excel.

 
Leadership Competencies

• Speaks up on Safety, Health and the Environment
• Takes Ownership and Acts with Integrity
• Drives Operational Excellence for Customers
• Builds Strong, Collaborative Relationships
• Develops People and Teams
• Cultivates Innovation and Embraces Change
• Thinks Strategically and Exercises Sound Judgment

 
Working Conditions

• Some extended hours and weekend work required; and “on call” as needed for 24/7/365 system outages and emergency preparedness. Requires some travel.