Customer Care Representative I

We are seeking a Customer Care Representative I who is passionate about providing an exceptional and consistent customer experience. This role involves handling routine health-related inquiries across multiple communication channels, including phone, email, chat, and AI-assisted platforms.

• Provide professional and empathetic customer support to patients and clients through voice, email, chat, and other digital channels.

• Make routine outbound health-related calls following established scripts and procedures.

• Maintain strict confidentiality regarding customer/patient health and personal information.

• Address inquiries related to test results, services, or concerns efficiently and accurately.

• Support various client groups as needed based on business requirements.

• Ensure exceptional service by adhering to productivity, accuracy, and quality standards.

• Minimum 1 year of experience in customer service or support roles.

• Strong commitment to accuracy, confidentiality, and high-quality service delivery..

• Experience in healthcare or laboratory environments.

• Proven success in meeting customer service performance metrics.

• Comfortable working with AI-assisted tools and automated systems.

• Proficient in Microsoft Outlook and Excel.

• Strong communication and multitasking skills.

• Familiarity with customer engagement platforms (phone, chat, email, AI tools).

• Highly organized with the ability to manage multiple tasks efficiently.

• Open to continuous improvement and innovation in service delivery.

• Must be able to lift up to 50 lbs.

• Ability to sit for extended periods.

• Capable of walking up and down stairs.

• Must have adequate vision and typing speed for digital communication.

• Comfortable making outbound and handling inbound calls.