IT Project Analyst/Manager

Job Title: IT Project Analyst/Manager
Job Location: Chapel Hill, NC (Onsite)
Job Type: 11 Months (High Possibility of Extension)
 
Job Description:
Position Summary / Primary Purpose of Position:
This position serves as Energy Services’ IT Project Analyst, collaborating with technical engineers and acting as a technical liaison with other IT entities on campus.
 
Key Responsibilities:

• Provide IT technical expertise and consultation to Energy Services managers, engineers, and staff
• Serve as a subject matter expert for the department in designing systems infrastructure to resolve recurring issues
• Provide technical consultation and project management on complex IT projects
• Assist with the installation, modification, or enhancement of utility operating and control systems
• Coordinate IT planning with department leadership, Finance & Operations IT, ITS, and other campus stakeholders
• Assist with Energy Services IT resource planning and budget development
• Provide expert-level troubleshooting and problem-solving for complex technical issues
• Learn and apply new technologies, equipment behaviors, and diagnostic methods quickly
• Manage multiple assignments while maintaining strong attention to detail

 
Minimum Education and Experience Requirements:

• Bachelor’s degree in Computer Science, Computer Information Systems, Computer Engineering, or a closely related field from an appropriately accredited institution and three (3) years of experience in operations analysis and design, systems programming, or a related area
  OR
• Bachelor’s degree in any field from an appropriately accredited institution and four (4) years of related experience
  OR
• Associate’s degree in Computer Information Technology, Computer Engineering Technology, or Networking Technology and five (5) years of relevant experience
  OR
• An equivalent combination of education and experience

All degrees must be awarded by appropriately accredited institutions.
 
Required Qualifications, Competencies, and Experience:

• Experience supporting and maintaining large-scale, mission-critical systems
• Ability to think clearly and make sound decisions under pressure
• Strong communication and interpersonal skills for collaboration across teams
• Ability to remain professional and composed in high-pressure or sensitive situations

 
Technical & Operational Requirements:

• Must be able to legally operate a motor vehicle throughout the Town of Chapel Hill
• Safe use of hand tools, including power drills and cutting equipment
• Ability to identify and mitigate safety hazards (physical, electrical, chemical, biological, etc.)
• Availability to respond to emergencies when not on official leave

 
Work Conditions & Expectations:

• May require work during off-hours, weekends, or holidays based on needs
• Frequent interaction with vendors, technical staff, and campus employees
• Must communicate courteously and professionally in all situations

 
Preferred Qualifications, Competencies, and Experience:

• Minimum 3 years of experience with:
  • Microsoft Active Directory in a medium-to-large enterprise
  • Microsoft desktop and server operating systems
• Strong knowledge of:
  • DNS, DHCP, VLANs, firewall rule configuration
  • Group Policy management and implementation
• Proficiency in Microsoft SCCM, including:
  • Software/update deployment
  • Application/package creation and distribution
• Scripting and programming experience with:
  • PowerShell
  • C#
  • JavaScript
• Experience working with SQL Server:
  • Writing/optimizing queries
  • Understanding of table structures
• Web application development knowledge for troubleshooting and maintenance

 
Special Physical / Mental Requirements:

• Must be able to:
  • Lift/move up to 50 pounds with or without accommodation
  • Work in extreme weather (heat, cold, sun, rain, wind)
  • Travel across the campus and surrounding areas, often on foot
  • Use hand tools (e.g., screwdrivers, wire cutters)
  • Perform tasks on ladders or in enclosed spaces
• Work may occur in construction/renovation areas; PPE will be provided
• Appropriate clothing (full-length pants, closed-toe shoes) required at all times
• May work in environments such as:
  • Hospitals
  • Chemical and radiation storage facilities
  • Warehouses
  • High-traffic parking areas
• Must be able to distinguish colors and shapes accurately for technical work