US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Apply to this job.

Think you're the perfect candidate?
Apply Now

Service Support Specialist

Careers Integrated Resources Inc Indianapolis, IN (Onsite) Contractor
Project Title: Service Support Specialist
Project Location: Indianapolis, IN
Project Duration: 12+ Months
Shift: During training 8:00am - 5:00pm, shift 12:00pm - 9:00pm, some Weekends and Holidays

Job Description:
  • The Client  is responsible for supporting customers throughout the service customer journey.
  • As part of the Client  Operations team, this position supports the Client  organization through a number of tasks.
  • The Client Ops Group is responsible for back office functions with regard to field support and case management.
  • This includes resolving issues in our operating systems and researching problems that are encountered by our field representatives.
  • This group will develop, maintain, and assemble information and documentation that supports business operations and standard operating procedures for one or more business units.
Provide operations support to the Client Support Network.
  • Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
  • Provide phone support to field representatives.
  • Able to maintain excellent workload management – balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
  • Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
  • Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions. Maintain documentation according to established guidelines as may be required by specific job responsibilities.
  • Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.
  • Significant on-the-job training or formalized education in specific area.
  • Requires some evaluation, originality or ingenuity.
  • Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
  • Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
  • Able to work evenings and occasional weekends based on team needs.
  • Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Requirements:
  • Associates degree and 1 year customer service experience.
  • Proven ability to solve complex problems in a timely manner.
  • Comprehensive understanding of business processes related to area supporting.
  • Strong organization and planning skills.
  • Ability to handle multiple functions at one time.
  • Efficient and effective oral and written communication skills.
  • Intermediate computer skills including the ability to do some advanced functions within various software packages.
  • Ability to develop expert product knowledge for areas of responsibility.
Preferred:
  • Bachelor’s degree in business, finance, accounting, or supply chain is preferred
  • SAP experience
  • Salesforce experience
  • Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication.
Soft Skills:
  • Customer Service focused, positive attitude, empathetic, agile learner.
Get job alerts by email. Join Our Talent Network!

Job Snapshot

Employee Type

Contractor

Location

Indianapolis, IN (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

07/21/2025

Job ID

25-53086

Apply to this job.

Think you're the perfect candidate?
Apply Now