Care Management Associate

OhioRISE manages the behavioral health benefit for eligible children and young adults receiving Medicaid services in Ohio. The CMA will regularly interface with various groups around the state who are providing care coordination services or supporting the services that are utilized by our membership. This can include but are not limited to, care coordinators, managers, community members, referral sources, children services, children/young adults, guardians, family members, case managers, behavioral health providers, etc.

This role serves as the "Front desk" to the OhioRISE plan, administrative, and operational support partner to the Care Coordination department. This individual will work on a variety of administrative tasks to assist the Care Coordination department that may include but are not limited to, the inbound care management queue line, responding to questions and inquiries from both members/guardians or parties assisting with services. They will be responsible for taking referrals for OhioRISE, confirming their Medicaid eligibility and processing the referral. This role will also complete Health Risk Assessments for all members assigned. It is imperative that the CMA must be able to practice a high level of professionalism, adaptability, accountability, and emotional intelligence at all times when interacting with various departments or member representatives. Candidates must be able to effectively manage competing priorities, maintain accuracy in a fast-paced environment, and adapt quickly as operational needs and program priorities evolve. The CMA will also support administrative needs that involve comfortability with working in complex data systems, an Electronic Record System and/or Excel at any given time. Tasks can change with little notice to meet the demands of the health plan requiring flexibility.

Successful candidates will demonstrate strong time management skills, initiative, attention to detail, critical thinking and the ability to work independently while maintaining consistent communication and collaboration with team members and leadership. Individuals in this role must also demonstrate accountability for information shared and workflows completed, even in environments where processes and guidance may change rapidly. Because this role supports vulnerable populations and families navigating complex systems, the ability to balance compassion with efficiency and professionalism is essential at all times. Candidates must maintain confidentiality and comply with all HIPAA and organizational privacy requirements.

The Care Management Associate (CMA) role is a full-time remote telework position. Qualified candidates must reside in Ohio. Schedule is Monday Friday, 8am-5pm, standard business hours. No required holidays or weekends. Candidates must have a private location to complete all work that is free from distractions or other individuals. You will need to secure your own internet but, your equipment will be provided to you prior to your first day.

Position Summary:

OhioRISE manages the behavioral health benefit for eligible children and young adults receiving Medicaid services in Ohio. The CMA will regularly interface with various groups around the state who are providing care coordination services or supporting the services that are utilized by our membership. This can include but are not limited to, care coordinators, managers, community members, referral sources, children services, children/young adults, guardians, family members, case managers, behavioral health providers, etc.

This role serves as the "Front desk" to the OhioRISE plan, administrative, and operational support partner to the Care Coordination department. This individual will work on a variety of administrative tasks to assist the Care Coordination department that may include but are not limited to, the inbound care management queue line, responding to questions and inquiries from both members/guardians or parties assisting with services. They will be responsible for taking referrals for OhioRISE, confirming their Medicaid eligibility and processing the referral. This role will also complete Health Risk Assessments for all members assigned. It is imperative that the CMA must be able to practice a high level of professionalism, adaptability, accountability, and emotional intelligence at all times when interacting with various departments or member representatives. Candidates must be able to effectively manage competing priorities, maintain accuracy in a fast-paced environment, and adapt quickly as operational needs and program priorities evolve. The CMA will also support administrative needs that involve comfortability with working in complex data systems, an Electronic Record System and/or Excel at any given time. Tasks can change with little notice to meet the demands of the health plan requiring flexibility.

Successful candidates will demonstrate strong time management skills, initiative, attention to detail, critical thinking and the ability to work independently while maintaining consistent communication and collaboration with team members and leadership. Individuals in this role must also demonstrate accountability for information shared and workflows completed, even in environments where processes and guidance may change rapidly. Because this role supports vulnerable populations and families navigating complex systems, the ability to balance compassion with efficiency and professionalism is essential at all times. Candidates must maintain confidentiality and comply with all HIPAA and organizational privacy requirements.

The Care Management Associate (CMA) role is a full-time remote telework position. Qualified candidates must reside in Ohio. Schedule is Monday Friday, 8am-5pm, standard business hours. No required holidays or weekends. Candidates must have a private location to complete all work that is free from distractions or other individuals. You will need to secure your own internet but, your equipment will be provided to you prior to your first day.

Duties:

This role serves as the "Front desk" to the OhioRISE plan, administrative, and operational support partner to the Care Coordination department. This individual will work on a variety of administrative tasks to assist the Care Coordination department that may include but are not limited to, the inbound care management queue line, responding to questions and inquiries from both members/guardians or parties assisting with services. They will be responsible for taking referrals for OhioRISE, confirming their Medicaid eligibility and processing the referral. This role will also complete Health Risk Assessments for all members assigned. It is imperative that the CMA must be able to practice a high level of professionalism, adaptability, accountability, and emotional intelligence at all times when interacting with various departments or member representatives. Candidates must be able to effectively manage competing priorities, maintain accuracy in a fast-paced environment, and adapt quickly as operational needs and program priorities evolve. The CMA will also support administrative needs that involve comfortability with working in complex data systems, an Electronic Record System and/or Excel at any given time. Tasks can change with little notice to meet the demands of the health plan requiring flexibility.

Experience:

Recent experience working for other ClientOs, specifically within the last 5-7 years in the state of Ohio. Experience may be replaced with recent employment with healthcare organizations or companies. Must be able to pass the CANS assessment and obtain certification within 90 days of employment.

It is essential that staff must be able to demonstrate and articulate in an interview how they meet the qualifications below:

Ability to articulate strength in the area of critical and quick thinking
Detail oriented for the purpose of manual data entry.
Ability to handle escalated calls
Problem solving skills in stressful situations
Ability to multitask in multiple systems at one time
Ability to take initiative and accountability in own learning
Ability to articulate how you contribute to a positive work environment
Ability to independently manage time and assigned tasks

Education:

HS Diploma, GED or Equivalent Experience