R&D Digital Tools and Automation Specialist

Job Title: R&D Digital Tools and Automation Specialist
Location: Tucson, AZ 85755
Duration: 11+ Months contract (Possibilities of Extension)

Job Summary:
The Digital Innovation and Operational Services Chapter is a global team in R&D focused on internal improvement—enhancing productivity, efficiency, and collaboration across global organizational interfaces. This role supports critical enterprise systems, ensuring scientists and engineers worldwide can focus on developing innovative products for patients. Beyond daily system support, this position drives process improvement, automation, and digital innovation within R&D operations.
 
Key Responsibilities:

• Execute R&D System Requests: Fulfill customer tool requests using expertise in business systems and compliance standards.
• Provide Timely Expert Support: Offer professional, empathetic, and quick solutions to R&D operational issues and system problems.
• Expert in Global Business Applications: Act as the subject matter expert for one or more complex R&D business applications.
• Specialize in R&D Processes: Develop deep expertise in key processes (e.g., records management, lab data, change requests) for high-accuracy execution.
• Maximize Scientist Productivity: Streamline operations using knowledge of business data and organizational structure to save significant time for R&D scientists.
• Anticipate Customer Needs: Build organizational know-how of R&D roles and priorities to deliver proactive system support.
• Maintain Global Service Excellence: Demonstrate a strong, collaborative customer service mindset within a diverse, global team.
• Drive Process Improvement: Identify manual steps and actively suggest opportunities for digitization and improvement.
• Automate Administrative Tasks: Apply or develop automation and AI tools to reduce administrative load on R&D staff.
• Ensure Data Integrity and Compliance: Guarantee all activities strictly adhere to regulated R&D processes, supporting audits and data retrieval.

 
Requirements:

• Education: Bachelor’s degree, preferably in a technical, scientific, or business discipline.
• Experience: 2+ years in operations, technical support, or system administration, or equivalent academic projects/internships.
• Language Skills: Excellent written and verbal English for global communication.
• System Proficiency: Quick learner of new software, systems, and processes; prior experience with enterprise business applications (e.g., Electronic Document Management Systems, Learning Management Systems, Project Management tools) is desirable.
• Technical Skills: Education or experience in data structures, databases, automation, scripting, AI prompt engineering, and/or AI agent development is desirable.
• Tools: Experience with SAP, Cornerstone, Google Suite, and Office Suite is a plus.
• Execution & Focus: Ability to complete complex, detailed tasks accurately and efficiently with a rigorous, detail-oriented approach.
• People Skills: Demonstrated ability to work well in a hybrid, virtual, global team environment.