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Job Requirements of CSC Customer Service Specialist 1:
-
Employment Type:
Contractor
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Location:
Temple, TX (Onsite)
Do you meet the requirements for this job?
CSC Customer Service Specialist 1
Careers Integrated Resources Inc
Temple, TX (Onsite)
Contractor
Job Title: CSC Customer Service Specialist 1
Location: Temple, TX 76508
Duration: 6 Months
Shift: Flexible
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):
- Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
- Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
- Assists with the workflow and assignments for patient transporters.
- Leads or participates in projects in support of the department.
- Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
- Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
- Performs all position appropriate duties as required in a competent, professional and courteous manner.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
- Ability to read and write in the English language.
- Proficiency with the Microsoft Office Suite of software.
- Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
- Ability to be successful in a stressful, fast-paced environment.
MINIMUM REQUIREMENTS ADDENDUM:
- Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.
Education:
H.S. Diploma/GED Equivalent
Experience:
1+ year experience required
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