Contact Center Specialist 1

Job Title: Contact Center Specialist 1
Location: Dallas, TX 75246 (Onsite (First 2 weeks) then Remote)
Parking Included
Duration: 3 - 4 Months+ (with possibility of extension)


Monday – Friday | Full-Time
Temp-to-Perm: 3–6 month contract with potential FTE conversion
 
Job Summary:
We are seeking a professional and enthusiastic Customer Service Representative to support our healthcare call center operations. This individual will serve as the first point of contact for patients, family members, and external parties — answering calls, scheduling appointments, verifying insurance, and ensuring a positive experience with each interaction.
 
Key Responsibilities:

• Professionally handle inbound calls and electronic requests from patients and families.
• Register new patients accurately into the electronic medical record (EMR) system.
• Schedule healthcare appointments based on provider orders, clinic availability, and patient preferences.
• Verify insurance or provide self-pay information and assist with financial counseling referrals.
• Communicate appointment details, required preparation, paperwork, and payment expectations.
• Write and relay clerical or clinical messages to the appropriate staff.
• Recognize and escalate urgent/emergent situations when needed.
• De-escalate emotionally charged calls with professionalism and empathy.
• Maintain a high level of accuracy, confidentiality, and patient care in a fast-paced, high-volume environment.

 
Required Skills & Experience:

• High School Diploma or equivalent
• 1+ years of call center or customer service experience required
• Typing/Data Entry: Strong computer navigation, typing, and multitasking skills
• Experience working in healthcare, hospital, or medical office settings a plus
• Knowledge of medical terminology is beneficial
• Excellent verbal and written communication skills
• Ability to remain calm, professional, and courteous under pressure
• Stable work history – no frequent short-term roles (please note if contract-based)

 
Preferred Qualifications:

• Familiarity with EMR systems and/or healthcare scheduling tools
• Bilingual (Spanish/English) is a plus
• Experience interpreting physician orders and coordinating complex appointment types

 
Work Conditions:

• Temp-to-perm opportunity — potential FTE after 3–6 months
• Must be available onsite for the first 2 weeks of training
• Transition to remote work setup after training (must maintain reliable internet and home setup)