CSC Customer Service Spec 1

Job Title: CSC Customer Service Rep II
Location: Temple, TX 76508
Duration: 6+ Months

Job Summary:

• Competency checklists completed for both skill sets required at CR1 level:
• This includes answering phone calls for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
• Ability to assist in special projects.

What Is Expected (Essential Functions):

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
  Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.

Knowledge, Skills and Abilities:

• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.

Minimum Requirements Addendum:
Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.

Minimum Requirements:
Education:
H.S. Diploma/GED Equivalent

Experience:
1+ year experience required

Working Conditions:
Physical Requirements:
Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment.

Environment:
Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient cares providers and laboratory technicians.

Hazard 1, 2 or 3:
OSHA Bloodborne Pathogen Category 3: Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.