Change Experience Lead

The Change Experience & Learning (CE&L) team within Client Informatics is passionate about the people-side of change and drives holistic technology change experiences for our Client workforce. This ensures the investments we make in tools and technology are realized when people can adopt them successfully.

Communication Strategy & Execution
Create and execute end-to-end communications & communication strategies as needed to inform and empower the impacted audience to adopt IT-driven changes.
Regularly use ingenuity and innovation to create effective communications campaigns addressing complex topics.
Identify and implement ways to simplify and streamline communications processes.
Partner with key business stakeholders on function-specific communication strategy as needed for complex IT changes influencing organizational behavior change and compliance.
Advise on project, portfolio and annual communication plans with optimal channel and media mix to keep IT and business groups informed.
Fulfills end-to-end workforce communication strategy.
Oversees execution of communication plans via appropriate channels.
Use of analytics to measure customer engagement?

Organisational Change Management Support:
Support organizational change management related to implementation of the Platform Strategy
Partner with other complementing teams, in order to secure most efficient ways of working (e.g. UX, Partnering, Engagement) and understand the big picture
Share knowledge within the team (Section/ Cluster/ others)
Advise on timing of solution deployment to align with key business cycles and other communications efforts

Your qualifications and experience:
Capabilities/Skills
Highly effective at building relationships and teams and collaborating with others. Ability to inspire, engage, and leverage a diverse workforce, including contractors, employees, and consultants.
Excellent communication skills, both written and verbal; Ability to communicate effectively at all levels of the organization; present complex and/or new ideas with clarity and simplicity.
Outstanding project management skills and ability to flex and multitask in a shifting environment. Takes a proactive approach to anticipating needs and leads with recommendations.
Expertise in business partnering and consulting to determine client/customer needs and build effective relationships.
Knowledge of emerging and evolving technologies. Ability to understand technical jargon and distill into simple consumer-facing communications & learning.
Knowledge and experience working with change management practices and instructional design methodologies.
Experience in working according to Agile methodologies.
English working expert.
BA/BS degree (required).
Master s degree or equivalent education/work experience in a related field (preferred)
At least five years of relevant experience in communication or organisational change management.

Mandatory Skills you need
Stakeholder Engagement / Management (Senior and Business Stakeholders)
OCM Strategy Creation / Execution / Communication
Technical aptitude and the ability to transfer into non-technical tangible items

Nice to have skills
Marketing Skills
Experience with Program-level OCM