Application Technical Specialist I

This role supports technology rollout projects in a call center environment. The team provides phone-based support for multiple technology implementations occurring in retail store locations. This is not a traditional consumer/customer call center role.

The position focuses on assisting field technicians, vendors, and contractors who are implementing hardware and technology upgrades in stores.

• Handle inbound calls from technicians, vendors, and contractors during technology implementations

• Make outbound calls as needed to support project execution

• Provide first-level troubleshooting support for hardware and implementation issues

• Ensure project implementation protocols and validation steps are followed

• Update tracking systems and project applications during and after calls

• Provide status updates via email, Excel, and internal systems when not actively handling calls

• Support multiple technology rollout projects simultaneously

• Adjust to evening/night implementations across various time zones as required

• Standard 8-hour shift (subject to change based on project needs)

• Shift times may fluctuate to support night deployments and multiple time zones

• Advance notice will be provided for schedule changes

• Paid training: 5 days per week, onsite

• Training hours fall between 8:00 AM 8:00 PM

• Start date may be earlier than originally specified (agency will confirm cleared start date)

Required:

• Minimum 1 year of relevant work experience

• High School Diploma or GED

• Clear, accurate, and professional verbal and written communication skills

• Basic troubleshooting and problem-solving abilities

Preferred:

• Experience supporting IT hardware installations or technology implementations

• Working knowledge of Microsoft Outlook, Word, and Excel

• Experience assisting field technicians or vendors in technical environments