Continuous Quality Improvement Consultant

Job Summary:

• We are seeking an experienced Product and Agile Transformation Coach to support teams transitioning from project-based delivery to a product-centric operating model, and from waterfall delivery to agile ways of working.
• This role will focus on coaching teams, leaders, and partners through practical, sustainable change while aligning delivery practices with organizational goals and constraints.
• The coach will work alongside IT leadership, product managers, delivery teams, and governance partners to embed product-centric thinking, modern delivery practices, and continuous improvement.

Key Responsibilities:

• Coach teams and leaders through the transition from project-centric to product-oriented delivery.
• Support the shift from waterfall delivery models to agile and hybrid agile practices.
• Provide hands-on coaching to:
  • Product Managers / Product Owners.
  • Delivery Managers / Scrum Masters.
  • Cross-functional technical teams.
• Help teams establish and refine:
  • Product vision, pipelines, and roadmaps.
  • Outcome-based planning and metrics.
  • Backlog management and prioritization practices.
• Assess current delivery practices and recommend pragmatic improvement approaches.
• Facilitate workshops and working sessions (e.g., agile fundamentals, product mindset, team charters).
• Partner with leadership to align:
  • Governance and funding models.
  • Intake and prioritization processes.
  • Delivery metrics and reporting.
• Support teams in adapting agile practices to enterprise or public-sector constraints.
• Model servant leadership, continuous improvement, and psychological safety.
• Provide feedback, observations, and recommendations to leadership throughout the engagement.

Required Experience & Qualifications:

• Demonstrated experience as an Agile Coach, Product Coach, or Delivery Transformation Coach.
• Proven success coaching teams through project → product and waterfall → agile transitions.
• Experience working with cross-functional technical teams (engineering, business analysts, QA, operations, security, data).
• Agile and lean principles.
• Product management practices.
• Incremental and iterative delivery models.
• Ability to coach at multiple levels (team, product, leadership).
• Excellent facilitation, coaching, and communication skills.
• Comfortable working in complex, matrixed, or highly regulated environments.
• Experience in public sector, government, or large enterprise transformations.
• Scrum, Kanban, XP.
• SAFe, LeSS, or other scaling approaches (used pragmatically, not dogmatically).
• Experience evolving governance and funding models to support product delivery.
• Change management or organizational design experience.
• Relevant certifications (e.g., Certified Agile Coach, SAFe SPC, ICP-Client/ATF, PMP transitioning to agile).
• Agile and product maturity assessments.
• Team and leadership coaching plans.
• Product and delivery working agreements.
• Training materials and workshop outputs.
• Recommendations for sustained product and agile practices.