Phlebotomist II

The Patient Services Representative II (PSR II) is the face of the organization, responsible for performing high-quality blood draws and specimen processing. The PSR II builds trust with patients by explaining procedures, providing excellent customer service, and ensuring accuracy and safety throughout the collection process. This role requires strong phlebotomy skills, attention to detail, and the ability to work independently in a fast-paced environment.

• Perform daily tasks under supervision, with accuracy and timeliness.

• Create a professional, safe, and welcoming environment for patients.

• Execute forensic and clinical specimen collections with precision.

• Verify patient demographic info and confirm labeled specimens in the presence of the patient.

• Maintain accurate records and documentation.

• Represent the organization positively to patients, clients, coworkers, and the public.

• Adhere to established procedures, safety protocols, and confidentiality standards.

• Display leadership behaviors and promote process excellence.

• Travel and work flexible hours including weekends, holidays, and on-call shifts when needed.

• Float between multiple locations as required with minimal notice.

• High school diploma or equivalent (Required)

• Minimum 3 years of phlebotomy experience

• Excellent phlebotomy skills with all age groups

• Ability to work independently with little supervision

• Proven ability to produce quality, error-free work in a high-volume setting

• Strong organizational and multitasking skills

• Superior customer service and communication skills

• Commitment to company policies, safety standards, and professional conduct

• Flexibility and adaptability to change

• Valid driver's license, reliable transportation, and clean driving record (if applicable)

• Training location may vary based on trainer availability.

• Must follow company dress code and uphold Everyday Excellence Guiding Principles.