Phlebotomist II

The Patient Services Representative II (PSR II) serves as the face of the company to patients visiting for routine health services or important diagnostic decisions. This role is responsible for collecting high-quality blood specimens, preparing samples for laboratory testing, and ensuring accurate, safe, and confidential handling of patient information.

The PSR II builds trust and confidence by clearly explaining procedures and performing specimen collection in a skillful, safe, and professional manner. This position demonstrates leadership behaviors, process excellence, and a strong commitment to confidentiality and accuracy.

Assignments may include work in a doctor’s office, patient service center, or other locations based on business needs.

• Perform daily activities accurately and on time under the direction of the area supervisor

• Maintain a safe, clean, and professional environment

• Perform forensic and clinical specimen collection and processing according to established procedures

• Draw quality blood samples (including pediatric and geriatric patients)

• Verify patient demographic information and obtain patient initials/signature post-venipuncture to confirm proper tube labeling

• Maintain required records and documentation

• Promote a positive company image to patients, clients, employees, and the public

• Demonstrate organizational commitment and leadership behaviors

• Ensure compliance with all company policies, including confidentiality and safety standards

• Ability to provide accurate, error-free work in a fast-paced environment

• Ability to work independently with minimal supervision

• Strong phlebotomy skills (pediatric, geriatric, and capillary collections required)

• Flexible schedule, including weekends, holidays, overtime, and on-call shifts

• Reliable transportation, valid driver’s license, and clean driving record (if applicable)

• Ability to travel and cover multiple locations with minimal notice

• Strong decision-making skills and sound judgment

• Ability to manage multiple priorities in a high-volume setting

• Excellent communication and customer service skills

• Comfortable with change and adaptable to business needs

• Keyboard and data entry proficiency

• High school diploma or equivalent (Required)

• Medical assistant or paramedic training (Preferred)

• Phlebotomy certification (Preferred; Required in CA, NV, and WA)

• 1–3 years of phlebotomy experience required (including pediatric, geriatric, and capillary collections)

• 2 years of experience in a Patient Service Center environment (Preferred)

• Customer service experience in retail or service environment (Highly preferred)

• Training locations may vary based on trainer availability

• Schedule flexibility required based on staffing and operational needs