Phlebotomist II - Float

The Patient Services Representative II (PSR II) is a front-line healthcare professional responsible for delivering high-quality patient care through accurate and safe blood specimen collection. This role requires strong phlebotomy skills, excellent customer service, and strict adherence to confidentiality, safety, and procedural standards. PSR IIs may work in patient service centers, physician offices, or float between multiple locations based on business needs.

• Perform venipuncture, capillary, forensic, and clinical specimen collection following established procedures

• Accurately label specimens in the presence of the patient and verify patient identity and signatures

• Prepare and process specimens for laboratory testing

• Maintain required documentation, records, and patient demographic information

• Create a professional, safe, and patient-focused environment

• Explain procedures clearly to patients to build trust and confidence

• Demonstrate leadership behaviors and process excellence

• Maintain compliance with company policies, safety standards, and confidentiality requirements

• Represent the organization positively to patients, clients, staff, and the public

• Perform daily tasks accurately and on time under the direction of the area supervisor

• Excellent phlebotomy skills, including pediatric and geriatric patients

• Strong attention to detail and ability to produce error-free work

• Ability to work independently with minimal supervision

• Ability to manage multiple priorities in a fast-paced, high-volume environment

• Strong customer service and communication skills

• Ability to follow established procedures and exercise sound judgment

• Keyboarding and data entry proficiency

• Flexibility and adaptability to changing schedules and locations

• High school diploma or equivalent (required)

• Medical assistant or paramedic training (preferred)

• Phlebotomy certification (preferred; required in CA, NV, and WA)

• Minimum of 3 years of phlebotomy experience (required), including pediatric, geriatric, and capillary collections

• At least 2 years of Patient Service Center experience (preferred)

• Customer service experience in a retail or service environment (preferred)

• Must be flexible to work weekends, holidays, overtime, and on-call shifts

• Must be available to work scheduled shifts, arrive on time, and remain for the full shift

• Excessive absenteeism or tardiness may result in termination