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Technical Support Analyst 4
Careers Integrated Resources Inc
Chesterfield, VA (Onsite)
Contractor
Job Title: Technical Support Analyst
Location: North Chesterfield, VA(Onsite)
Duration: 5+ months Contract (High possibility of extension)
Interview: IN-person
Job Description:
Position Summary:
The client is seeking a support analyst to assist agency personnel in their interaction with their department.
The successful candidate will:
Typically, tickets will be related to issues with:
Location: North Chesterfield, VA(Onsite)
Duration: 5+ months Contract (High possibility of extension)
Interview: IN-person
Job Description:
Position Summary:
The client is seeking a support analyst to assist agency personnel in their interaction with their department.
The successful candidate will:
- Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
- Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
- Assist with escalating highly impactful tickets with the VITA help desk.
Typically, tickets will be related to issues with:
- User identity management
- End user devices such as PCs or printers
- Network issues at agency locations
- The successful candidate should be eligible for hire by the agency. Power BI skills are a plus.
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