Phlebotomist II - 1st Shift

The Patient Services Representative II (PSR II) is the face of our company, responsible for providing a compassionate and efficient experience for patients seeking routine health screenings or critical diagnostic testing. This role involves collecting high-quality blood specimens, preparing them for laboratory analysis, and ensuring patients feel safe, informed, and cared for throughout the process.

The PSR II demonstrates leadership behaviors, process excellence, and strict attention to patient confidentiality and data accuracy. This position may be assigned to a Patient Service Center (PSC), doctor's office, or other locations based on business needs.

• Perform daily tasks accurately and efficiently under the direction of the area supervisor.

• Create a safe, clean, and professional environment for patients and coworkers.

• Execute clinical and forensic specimen collection confidently and in accordance with protocols.

• Accurately verify patient demographics and confirm labeling in the presence of the patient post-venipuncture.

• Maintain accurate records and documentation.

• Uphold and promote a positive organizational image to patients, clients, and the public.

• Demonstrate sensitivity to patient confidentiality and privacy at all times.

• Proven ability to provide high-quality, error-free work in a fast-paced environment.

• Ability to work independently with minimal supervision.

• Exceptional phlebotomy skills, including:

  • Pediatric collections

  • Geriatric collections

  • Capillary collections

• Ability to multi-task and prioritize in a high-volume setting.

• Excellent interpersonal and customer service skills.

• Must be flexible and available for varied scheduling needs, including:

  • Weekends

  • Holidays

  • On-call shifts

  • Overtime

• Strong commitment to all company Policies & Procedures, including:

  • Dress code

  • Employee Health & Safety

  • Everyday Excellence Guiding Principles

• Reliable transportation, valid driver’s license, and clean driving record (if applicable).

• Willingness and ability to travel to multiple locations with minimal notice.

• Strong communication skills; able to speak openly and professionally with patients, peers, and supervisors.

• Ability to adapt to change and maintain a team-oriented mindset.

• Comfortable with keyboard/data entry tasks and digital patient records.

• Required:

  • High school diploma or equivalent.

• Required:

  • Minimum 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections

• Training locations may vary based on trainer availability.

• Assignments may include Patient Service Centers, In-Office Phlebotomy, or doctor's offices.

• Must be comfortable working in multiple locations as needed.